I am an Indian citizen residing in Qatar. I have ordered an anniversary cake on Saturday (27 Aug 2022) for my parents through Indiacakes.com. My order ID is[protected]. Total amount paid was Rs.948.36 which included Shipping & handling charge of Rs.250/-. This is the charge for speed delivery as per their advertisement in the website. Screen shot of order confirmation & current status of it is attached here. After few hours of order placement, I tried to contact them in the number given in their website, but no response. Then I sent an email to them to know the status, they have replied that my order is far from their delivery place of vendor, hence they need extra money of Rs.150. Though my city, North Paravur, Ernakulam, Kerala, is a well known place and a municipality area. I did not agree to pay Rs. 150 extra and told them to cancel the order and refund me the amount that I had paid. Since then I have sent many emails to them, but they are not responding.
Kindly look into this matter and please solve the issue to get my refund.
Thanking you
Susanth K S
Mob:+[protected]Whatsapp available)
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