IndiaCakes.com — Money not refunded and no cake delivered

Order no 1722537, despite of giving full address with zip code, got a message back that the service is not available in the given location then my question is why did you take order and processed payment?? After calling customer care number of times I was asked to pay 250 and then 150rs extra fr delivery. But with what trust anyone would do extra payment again. Then I was told the money will be refunded, it’s been 10 days since. So when will I get refund???