IndiaCakes.com — No delivery received for Prepaid order, no response on cancellation & refund request

Address:

G-18, Malti Towers, Near Kiran Bungalow, Tarabai Park, Kolhapur, 416003, Maharashtra ,India

I ordered cake from IndiaCakes.com under Order # 608092 on 7th May (with 100% Prepaid mode of payment) for my Nephew's birthday on 8th May due to the fake promise of same day delivery on their website at the time of placing the order.

After the order was complete I did not receive any order number and kept trying to reach out to the number given on their website but it was not connecting and the chat option was offline. I searched online and found multiple such complaints online for them along with people stating they never deliver the cakes, send out emails asking for more money, and, a limited few who did pay that extra money also did not receive the cakes on time. People said the refund fights with this company was endless - Much to my regret, I ended up living exactly the experience people mentioned online.

On 8th Morning I received email & SMS asking to pay Rs. 250 more with a Payu link, I responded to IndiaCakes.com to cancel the order and refund my money but no response, next day again they sent me link to pay and this cycle kept going on for 4 days.

I even re-tried their phone but as usual, it was not reachable and tried chat option twice but their agents stop responding after greeting.

I am sharing all the screenshots and emails here for reference.. Please help me get my money refunded from these fraudsters