IndiaCakes.com — No Services and demand of extra charges

I placed an order on July 29, 2023 with order no.#22104055, for my relative's birthday on July 29, 2023. However, after I had already made the payment, I was informed that an extra delivery charge of Rs 275/- was required. I decided to go ahead and pay the additional charge. Unfortunately, despite paying the extra fee, IndiaCakes failed to deliver the cake on the scheduled date. They do not refund the amount, instead give some coupons to be used in future.Their Customer services is so irresponsible and rude.They do not reply to the queries promptly.