IndiaCakes.com — Non Delivery of Cake

(Order No: 361103) I ordered a truffle cake on 12 September 2020 to be delivered to Nagercoil. I gave the exact location and it was confirmed through their online customer support as well. Hence I made the payment. But on the day of event, no cake was delivered. I dropped messages multiple times and the order status was never updated. Finally, I received a message by 6.30 requesting an additional delivery charges of 250. Then they promised to deliver it by next day but even that was not done. I called and asked for the refund multiple times but no reply.

(Order No: 506229) Again, I ordered a bouquet from Trivandrum with the coupon code received from the former case . And even that was not delivered.
Worst and very rude behavior.
I need cash refund ...