IndiaCakes.com — Not delivered at the last moment

Address:

Amrauli, Sumali, Tola Ramnagar

Good evening, I have placed order for cake & gift for my wife on 2nd Oct 2021 for delivery date 11th Oct 2021 with order number 716280. Even they asked me to pay extra charges of INR 100 due to the location. And we paid by 2nd Oct itself. Since then I have asked multiple times with customer care for delivery and they assured me all the time that it will get delivered on time. Even till 11th Oct 2021 by 5.00 PM they were keep telling me thet it will be delivered before 7 PM. Suddenly they told me that location is so far that's why they are not able to deliver.
While placing the order, when I was submitting the Postal code 272190, they clearly said "We are able to deliver" but end of the moment they refused.
This is a clear fraud with the customer
Request you to kindly look into & cancel the licence of theses fraud online shops.

Name: Ravi Prakash
Email: [protected]@gmail.com
Contact: [protected]