IndiaCakes.com — Not responded on phone paid full payment on cake

Hi
I have ordered cake on 20/6/2021 for Rs 449 and I paid via UPI after that I get the message plz pay Rs pay 150 your delivery is on hold. I paid it too and I have call back but there is no responses from their side it is very unexpected and annoying..
Can you please look into the issue and refund my money atleast.

Regards
Arpita