IndiaCakes.com — Order 1731336 not delivered. Also refund not received

Order no.1731326.I paid online Rs1265 at 7.28 am on 4th May 2022 for cake delivery delivery time after 2 pm at calicut which included Rs 150 for shipping and handling chgs. Later after 5 hours they send a mail for extra delivery charges of Rs350 stating place far off. Since I placed ordered and paid online and had a busy day at office checked mail during night. Thats when I saw the mail, and replied for refund on 4th itself. Had marked them mail twice and called them twice and today being told that there is no refund. I need support to get my Rs 1265 back..Please help as this is a fraud company and will let my friends and family know that never to order cake from this website