IndiaCakes.com — Order ids 1725382 and 1725383 placed on 4th of feb 2022, neither been executed nor the money paid (rupees 1800) refunded

Address:246, E, EGALE FIVE SHRIKRISHNA COLONY, PATOLEWADI KOLHAPUR Kolhapur MH 416005 IN, FF-7, 1'st Floor , North Block, Sacred World Mall. Above Godrej N
Website:Indiacakes.com

My husband placed two orders (Order ids 1725382 and 1725383) on the 4th of February to be delivered at Trivandrum and Thuravoor, Cherthalai respective for two different occasions in the family.
The cakes were to be delivered on 6th February, Sunday. the Indiacakes team was not contactable on 6th.
On 7th Monday, when contacted, the uncouth, rude staff said they would do so on the 8th.
On 8th the cheats said they cannot deliver the order and we could take a coupon valid for the next 1 year.
After such an unpleasant experience there was no way we would want to have any further interaction with Indiacakes. We made it very clear to refund the money . we kept reminding them about the refund on mail as they do not pick our call. on the 11th of feb they again shamelessly and stubbornly came up with the coupon offer.
This time again we insisted on getting a refund only.
In spite of repeated reminders, there is no response from their end.
Pls help get our money refunded.

Order Ids: 1725382, 1725383.
Amount: Rupees 1800/-
Date of order 4th of February 2022,
Desired delivery date: 6th february 2022.
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Feb 23, 2022
Updated by Charlotte thomas
this is untrue.
this issue is still pending
Feb 23, 2022
Updated by Charlotte thomas
what resolution have you given .
we have no update about the resolution please.
kindly share the resolution you have given.
Feb 23, 2022
Updated by Charlotte thomas
My husband placed two orders (Order ids 1725382 and 1725383) on the 4th of February to be delivered at Trivandrum and Thuravoor, Cherthalai respective for two different occasions in the family.
The cakes were to be delivered on 6th February, Sunday. the Indiacakes team was not contactable on 6th.
On 7th Monday, when contacted, the uncouth, rude staff said they would do so on the 8th.
On 8th the cheats said they cannot deliver the order and we could take a coupon valid for the next 1 year.
After such an unpleasant experience there was no way we would want to have any further interaction with Indiacakes. We made it very clear to refund the money . we kept reminding them about the refund on mail as they do not pick our call. on the 11th of feb they again shamelessly and stubbornly came up with the coupon offer.
This time again we insisted on getting a refund only.
In spite of repeated reminders, there is no response from their end.
Pls help get our money refunded.

Order Ids: 1725382, 1725383.
Amount: Rupees 1800/-
Date of order 4th of February 2022,
Desired delivery date: 6th february 2022.

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