Dear Mam/Sir,
In reference to the order number, below is my complaint for your kind review and to be looked into -
1. Charged for time of delivery however not delivered on time
2. Charged for delivery but delivery not done
3. Customer care service was pathetic...people were rude and in no way understood the requirement
4. Had to call many times seeking their support for the order but they hanged the phone all time
5. Continually harassed the recipient for checking on the address and even the delivery person was rude in talking
6. Order was for Rajasthan, the delivery boy was in Patna (have his location tracked which he sent to the order recipient on whatsapp)
7. Even the senior person at customer care was not supportive and rude
No humility shown by the vendor accepting their mistake but charged/harassed for every single move wherein they were not even knowing where to deliver (as per delivery boy location)
With all added, this was a complete unprofessional deal for which they charged me in advance and traumatized and wasted mine and recipient's time since yesterday.
Finally my cake was not delivered which was a sentiment for a special day which got ruined due to unprofessional behaviour of the vendor.
I have requested my refund from the vendor but would like to get this matter investigated on a serious note and action be taken appropriately.
Regards
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