IndiaCakes.com — Order Not Came through Also not getting refund

Address:

Ghazipur

I have booked an anniversary cake on 03.05.2021 and it has to be delivered on 06.03.2021.
But still today 10.05.2021 it has not delivered and no refund came. Also, they took 200 rs extra for every charge.
Order ID- 607534
Amount: ₹1, 460.00

People ordering cakes on special occasions like birthdays, anniversaries, and these worst companies spoiling the happiness of customers.

If they can't deliver then why taking orders to close the shop. Why collecting money from people through this medium.

These types of companies spoiling country names as putting India on their websites.

I am requesting my refund.