IndiaCakes.com — Order not delivered and No refund

Hi Team,

I had placed an order for cake and a gift from Indiacakes.com website (Order No :[protected]. Amount of Rs. 992 was prepaid at the time of placing the order and 2 days later I was asked to pay an extra amount of Rs. 275 for delivery charge, which I made right away as I was expecting the order to be delivered soon for my parents anniversary. The order was never delivered and I tried contacting them over Tel Ph, Email and website chat option but there was no response.
Could you please help in resolving this issue.

Thanks and Regards,
Raghu