IndiaCakes.com — Order status not updated

Address:

Maharashtra

The most irresponsible people and company I have come accross till date.
The very first time I placed order from here.
There is no order confirmation mail sent to us, no notification, no updates, nothing.
We are in a confusion that the order is placed or not, since the amount got debited.
We sent the ma and the next morning we receive a reply that order is on hold since you need to pay more 250 as delivery charges, since the address is far off.
Why the hell they did not ask for the same while making the payment during the process of placing the order.
We asked can we cancel the order, they said you will not receive refund, you will get it in our app for next use.
We paid as we didn't want it in the Wallet.
After that there was no mail, no notification, no updates, nothing related to the order.
We called the customer executive, she told that you have placed the order you have to call and ask or live chat with us, we won't provide any tracking or notification.
I read the reviews in Play Store, evry individual has written that their order didn't get delivered, took extra charges by send mail after the payment was made, customer executive was not picking up the call.
Some people also wrote as fraudsters to them, of course we pay and if we are not informed what is happening, our order won't get delivered, we will calm it as fraud.
They do not pick up calm after 7 in the evening.
When asked when will our order get delivered, they say till 7 pm in the evening.
This is very serious concern.
Action is required against them.