IndiaCakes.com — Ordered cake two times still not received cake neither amount worst service ever

Address:	Bengaluru
Website:	www.indiacakes.com

I have ordered 1st cake from IndiaCakes.com on 27thApr, Order number: 607045 (rs 600) cake was not delivered and when I have asked for refund, they have shared the coupon(rs 600) to buy the cake again. 2nd time I have ordered on 11thMay, order number: 608854, they have asked to pay another rs250 extra to deliver the order. As I have ordered only for Rs500 cake out of rs600 coupon. I have sent multiple reminder mails and called Customer care (CC) to explain the same, moreover no reply and no call back. Finaly was able to connect the CC next day and they promissed/commit if I pay addtional amount Rs150, they will deliver the cake by same day (i.e. 12thMay) and alos given the new order number: 608854-1, I have paid the amount rs150 immediately, cake is not yet delivered (its more then 40 days now). If I will call they are not giving proper response, if ask anything they will disconnect the call immediately. I never see the worst service like this from any of the other service provider.

Note: I didn't received the cake and not get the refund of my paid amount (rs 750) even after 40 days from order date. Can you please look into it and help to get my money back.