IndiaCakes.com — Payment received but order was not been delivered

I placed an 2 order on IndiaCakes, Order ids - 609550 & 609548

I contacted there chat support (Sunita) asking if the delivery is available on particular address before placing the order and after getting confirmation from her that delivery to that particular location is possible . I placed an order. Payment got successful and i did not receive any confirmation, thought the order must have not been placed i tried once again and same thing happen after payment it takes you to the empty cart screen with no details about your order.

After an half an hour i got payment confirmation email, i again tried to reach out their customer support to cancel one of the order and after trying multiple times my call got connected and finally did followed the process of cancelling the duplicate order and they asked me to mail on [protected]@indiacakes.co.in. But again no response from the team regarding the refund

And coming to their delivery slots i opted for ASAP delivery and kept waiting inspite of paying 250 extra for early delivery .

And after waiting for 4 hours and multiple wways of contacting the team, my chat was been address and i get to listen my order is cancel (they did not had curtesy to inform the customerr that order cant be delivered ) and thats it no more details why and what about my refund. Such a fraud site, i think its a new scheme to paly with people emotions and loot them.

And since then trying to connect their customer support via chat call or email, no response . I have spnt nearly 1400 and got nothing, inspite of spending hours together .

Please help me in getting back my amount

Order ids - 609550 & 609548
@IndiaCakes I want my refund
@IndiaCakes I want my refund and stop looting people
#Fakesite#PatheticCustomer support#Dont order anything from this site