IndiaCakes.com — refund not yet initiated

Address:

Kolhapur, Maharashtra, 416003

Order no. : [protected]
Order date : november 23, 2018 9:02:34 pm ist
Item: 10 pink carnations bunch
Price paid rs451.25+ rs200 extra as delivery charges
They haven't delivered the item, still not repaying the money. Contacted over phone and via mail, "they are saying they will reply to the mail", "franchise is saying they have delivered the item" and all. I have demanded my money back but no response till date. When i contacted them today they says they were having rush hours and hence mail is not getting checked for past few months