IndiaCakes.com — Refusal to issue refund

Address:

Wanowrie, Pune

I placed an order with this disgusting company to deliver a cake on the 7th on the outskirts of Bangalore. They didn't deliver despite charging me extra delivery charges. Now they have the audacity to tell me they will issue a refund in the form of a coupon. Why would I place an order after experiencing such pathetic service in the first place. Their customer care executives are rude, have no authority to take decisions nor do they transfer the calls to someone responsible. Add this, they hang up on you when faced with the facts! And they gloat about being in the market for 18yrs. What they have to show for that are 832 complaints out of which 796 complaints remain unresolved! Indiacakes is a joke! They are too thick skinned for such things to affect them. They are in the disservice business.