It was my friend's milestone birthday and I wanted to treat her to a caramel cheesecake on the occasion. So booked the order a couple of days in advance and despite several followup from my end, the cheesecake was not delivered on her special day.
If they don't have the capability to deliver a product, they should not list it. That's common sense. Instead, they list them and you are left waiting for the cake, making your celebration a disaster.
Order placed on Aug 17th for delivery on Aug 18th. Birthday on Aug 19th. On 20th, after follow-up, I get an apology mail offering to deliver another cake instead. What's the point of it after the event has passed? So asked for a refund. Instead, they gave that as a credit on Aug 24th. I declined and asked again for a refund on the same day - no response.
After months of waiting for the refund, and several telephone calls of follow-up, I still did not get the money back. So thought perhaps they could deliver the cheesecake in Bangalore instead. That too didn't happen. Instead of the caramel cheesecake I had ordered, they delivered a cheap pastry cake. Told them immediately to take the cake back - they never sent anyone and around 10 pm in the night, I gave it to our security person to dispose it off. Have shared a picture of what was ordered and what was delivered for your reference. I ordered for a caramel cheesecake and was delivered a pastry cake(which I did not want).
Have been following up with them over phone and mail and reaching nowhere. What is troubling me is that cakes are ordered for special occasions and these people, with their shoddy service, make the special occasion a complete disaster. So my friend never had a cake on her milestone birthday - thanks to these incompetent people.
They are not returning my money either - Please do take severe action and blacklist them from conning people like me.
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