IndiaCakes.com — The cake was not delivered and now my money is also not being refunded.

I had ordered a birthday cake on 1st October on Indiacakes.com. it was to be delivered in Jaipur for my niece's birthday on 2nd October. But Indiacakes.com did not deliver my cake.
When I tried calling them up on 3rd October to refund my money, they spoke rudely and disconnected all my calls. And on the top of it, on the last call they said that they the cake delivery order was for 3rd October. Now they are lying also.