IndiaCakes.com — very unprofessional and rude. don't get the order delivery or refund.

Address:

Shop No 3,Green Acres Apartment,Salunkhe Vihar Road, Pune, Maharashtra 411048, India, 411048

I placed an order and made payment for half kg chocolate truffle cake for 29th may 2019 through their website (www.indiacakes.com). on 29th may morning i confirmed the order with a support executive of theirs and they guaranteed the cake would be delivered prior 7:00 -7:30pm that day.

Then later the very same day at 4:30pm 29th may i am getting an email saying only 1 kg cakes are available and that i have to pay rs.499 extra for the extra 1/2kg. But if this was the case, this should have been informed to me prior to placing the order or at least prior to making the payment. Certainly not at 4:30pm, asking me to pay an extra of rs.499 for a cake that should be delivered at 7:00-7:30pm, they left me with no option. I didn't want to pay extra for something that i don't want.

Then i tried chatting with the support executive, they were of no use, whatever i asked they just said pay extra. Then i send a mail asking them to the do the needful.

This is the substitution policy given by them, substitution policy : if any product you have ordered is not available for delivery on your requested delivery date and delivery address, it may be substituted with next best available flavor, color, shape, size. I asked them substitute with any cake available. They wouldn’t agree, they were just adamant on making me pay extra.

Since i understand it was not a deliberate mistake, i called on [protected] to discuss and find a solution. But the lady who answered the call was extremely rude. She was screaming at me even though it was their fault. She screamed at me saying i can't cut a 1kg cake and make it half and give you. She told me i should call first and confirm the availability of the cake and after that place the order. Why do they even have online ordering option then? Doesn’t make sense. I kept telling her this cake is for my dad’s birthday, please do something or at least give me a refund, she said no refund possible. Whatever i asked, they kept on repeating the same phrase “pay extra”. Then she just cut the call saying we saw your mail, we will reply. They have no professionalism or respect for their customers.

I haven’t got a mail reply still, nor was i able to gift cake to dad on his birthday. I have been sending cakes to my parents for years from other websites, never have i faced such a problem. First time i used indiacakes for a change and it was the worst experience ever. Very unprofessional and very rude. Never ever order from them unless you want to regret and spoil the special day of your loved ones.