IndiaCakes.com — worst service charged additional but no service no refund spoiled birthday

Address:	Pune, Maharashtra
Website:	www.indiacakes.com

I booked a cake at indiacakes.com at 11:45 pm having order no[protected] for delivery in varanasi and there were different delivery options chargeable at different rates depending on how faster you want to get it delivered. I chose the "before 2 pm option" and paid rs.175/- extra for the same. After placing the order for confirmation of the order and delivery time i called their customer care at[protected]. I asked the executive about the order she told we received your order and we will send it to our franchisee and it will take minimum 7-8 hours and will be delivered after 5 only. On being asked why are charging rs.175/- extra when you cannot deliver before 2 pm. Why taking money false claims. If cannot be delivered mention that dont charge extra customer will go for faster delivery service provider but because of your commitment customer is suffering. She very rudely said we cannot deliver if you have any issue drop a mail and your order can be cancelled. For cancellation drop a mail but we will not give to refund. Once we get money we never refund we will give you gift voucher of same amount to place order on our website. I condemn their company policy on that she put the phone down. On calling again and asked after connecting with some supervisor she said no one in office and if any complaint drop a mail to superior... I have never come across such service provider in my life and worst part their customer care executive is behaving as if they have done a favor in taking customer order... Shame on indiacakes.com... With this kind of service it better to not serve any customer... Thank you for spoiling the birthday... As there is lack on your companies part in delivering the promised service i deserve a full refund of my money to my same bank account... Else no option but to approach consumer court not for refund but for a making your services more responsible towards customer