IndiaCakes.com — wrong product delivered

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IndiaCakes.com

Hi,
I ordered a bouquet and a cake for rs1090 through indiacakes on 10 nov 2017 (Order no. [protected]). Cake was fine but they delivered 6 separate roses instead of a bouquet. I gave them the option of either replacing the roses with bouquet or else refund my money on the day it was delivered (11 nov 2017). But they said since the roses were delivered they can't replace the order now and will refund. After that i have mailed and called them numerous times regarding the same. But nothing happened. After numerous calls they finally gave me a complaint ticket #7900. When i enquire about the complaint again, they said nothing can be done about my complaint and cut the phone. It's been the worst experience till now. They don't care about grievances of the customers at all.
Pfa the so called bouquet that was delivered comprising of 6 separated roses.
Parul,