Indiafilings — I have been cheated and treated poorly

Ms. Lakshmi Shinde sold me a package for Rs 9899 that included bookkeeping & GST filing.
In her words,

"Pricing

Our pricing and deliverables for the services request are as follows:

GSTR1 488 1 assist return charges 488*12=5856

GSTR3B 488 1 assist return charges488*12=5856

we are providing you with bookkeeping and all filings for 1 year

TOTAL CHARGES IS=11712/-

But we are giving you in consolidated package in 9899 /- only ( inclusive of GST)

GST eInvoice & GST Input Tax Credit"

I made the payment yesterday, and now my Account manager Ms. Senorita Jain S is claiming that my package doesn't have Bookkeeping and I have to pay Rs 2000 extra per MONTH!

I complained on[protected] also but still have not received any response.

Both the ladies neither replied to a text nor answered my calls. You guys are cheats, I will go to the consumer forum and take legal steps.

Finally, when Lakshmi answered her phone she abruptly handed it over to her senior/manager (apparently Lakshmi was crying so badly that she could not handle her work) who rudely told me to write to you and my refund will be transferred in 30 days!

When I called back to get this senior/manager's name, they just hung up on my face and are not answering my call again.

I want a full refund immediately and do not wish to keep any relationship with unprofessional people like you.

I will warn people against you guys on Social Media and everywhere possible.