Indiafilings — My company has not been registered and its been a month

I submitted an application for new company registration and paid all associated fees. They also gathered all the necessary documents, but I see no progress and its been a month now. And they constantly replace their RMs. The entire staff is untrained and illiterate, rendering them incapable of resolving my issue. Hopefully Indiafiling's sole purpose is to collect processing fees and provide unsatisfactory service.