I applied for properitorship registration gst registration on 25th aug 2018, 04:20 pm. Before making the payment they answered each and every query and message so fast and spontaneously, as soon as the money was paid, they started ignoring my queries and everytime kept stalling me. Talked with their relationship manager ms. Santosh kumari, before paying the amount, regarding the prrofs required, as i had limited proofs to submit, and she told only two proofs of properitor and address proof with noc will be required, which i agreed upon. As soon as i paid the amount a new candidate of their team was assigned to me named ms. Siva priya. She tells me they will need more proofs, like bank details and all, to which i told them that i dont have that. I asked her to have a word with santoshkumari as she didnt tell me that it will be required, else i wouldnt have paid the amount for services only. To which she told ok, she will talk to santosh and get back to me. I didnt receive any update from siva priya again. After some time i called her, to which she tells me she talked to santosh and she will call me back in 5 mins. After an hour i again called siva priya to know what is the update as i havent received a call from santosh, to which she tells me she just had a talk to her wait for 5 mins, she will call, and the time was around 6:45 pm - 7:00 pm. Again no call back. Next day was sunday, so monday morning i called them back to which santosh tells me she left early at 6 only on saturday, so she doesnt know anything about all this. Then she tells me it cannot be done without account details to which i told, no issues, in that case i dont want to register the firm, so please refund my amount. Now, she persuades me to get it done anyhow, and i refuse, that i want it to be done only if it can be done without an account, else its fine, i dont wanna register a company. Then she tells me she needs to confirm with their seniors, so i said ok. Now a whole big ordeal of ignorance and false promises start. All this time my registration process has not even started. The basic initial form filling also has not been done. I didn't sign any documents declartion or affidavit or any damn thing regarding it. After a lot of ignorance and avoidance and false promises, i requested relationship manager ms. Santosh to refund the money as she had not provided me the right information regarding proper documents required, if she had told me in advance regarding bank account, i wouldnt have paid the amount to avail their services. She was kind of persuading me to continue the registration. After a lot of discussion she agreed to refund but after deducting 20% cancellation amount + earned fee + government fee from the amount i paid. I want to know why the hell they deduct my amount without even the smallest form also being filled up or any legal proceedings. I want my full refund.
I even wrote twice to their higher authorities, via email, the whole thing that happened but all of the people there are so careless, that they didnt even care to reply me once.
Please help me to get my full refund
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