Indiaideas — paid done but recharge

I have recharged for jio recharge rs.498/- on 21july 2019 through jio upi and i was prompted to open icici upi and amount was collected by [protected]@upi through icici bank till date jio account was not received the money and recharge has not been done but my bank account was debited
Kindly do the needful to recharge my jio phone or refund the amount.