Indiaideas — refund my money -reg

I have recharged my jio account through [protected]@icici. But my money deducted and no plans have activated. I am so dissapointed. I need my money back. How to get my money back. Please tell me any answer. I have used google pay for recharge. The collect pay request has came. From this i paid my amount. Thereafter no reacharge was done to my number.
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Hi,

Rupees 2000 were debited from my account.
Transaction shows successful but it didn't got credited to the receiver's account.
Transaction ID :[protected]

Could you please refund my money back.
It is credited to IndiaIdeas.

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