IndiaMart — Promoting unprofessional vendors and failing to act

I have order Chairs, Tables from a trusted vendor listed on Indiamart worth 3, 42, 900Rs on Oct 19th with expectation to receive them by Dashara. I have reached out to Indiamart customer service raised compalainet on the matter Nov-19 ticket number:3992112.

Vendor after taking full payment which includes GST and transport. i was treated unprofessional in emails y -" arrogant, kiddish, you are not god, not teach me ethics so... " at least in half dozen emails with IndiaMart service agents in CC. Vendor did not have insurance and claims he lost the load initially in transport and tells am lucky he is charging me again.

I requested asked to speak with India service agents Manager so I could make my case - so other people would not have go through same deal with the vendor. I was not provided the chance on multiple requests by service agent.

He had initially suggest I leave a review if am unsatisfied with vendor that is all, which I have done but there no visible link on the portal for the users to see it. I have asked service agent if any link to review exist to read it. I was not provided or answered.

There is also difference in the invoice I was charged and the copy i was sent. I even brought this to attention of the sales agent. which is also ignored.

Last of the goods was only delivered on Dec-13th. I have suffered financially due to delay involved and treated unprofessional over and over and vendor continues to operate as if nothing happened.