Dear mr anand mahindra,
1. I am lt col m kiran kumar presently serving in indian army. After a grueling and tough tenure somewhere in a hard field area for three years away from family and growing children, i was posted to new delhi at army head quarters, i intended to buy a respectable vehicle for my family and personal use, i did an online and word of mouth detailed research amongst armed forces fraternity. After i got an outstanding positive feedback about xuv500 and personalized customer support offered by mahindra especially for uniformed fraternity of motherland, i decided to and bought the same vide engine no hhh4h24157 chasis no ma1yu2hhuh6h19486 registration no hp 15a6978, at a whopping expense of more than 15 lacs through jaipur csd canteen (A hard-earned saving of last twenty years of service). The quality of mahindra’s sense of belonging for serving and retired personnel was also emphasized to me about your late employee mr. Shivkant singh (Manager market activation - north). Needless to say my olive green fraternity in delhi and elsewhere have high praises for mahindra industry and its management team. A concerted effort is rendered by mahindra family by personalized attention in keeping the brand image of mahindra and xuv500 in particular.
2. My friend mr shivkant singh had also told me about how you sir, mr anand mahindra was instrumental in overturning economic decisions to hold brand name, popularity and market reach when dealing with mahindra vehicles used by villagers. This also aided in outreach of your brand and good will to the last mile in indian population i. E. Villagers.
3. I took the decision of purchasing the xuv500-w10 which was at the top end at that time i. E. Sep 2017. Now i am writing to you is a proud owner of mahindra xuv500-w10 with registration hp 15a 6978. I was doing critical jobs for the directorate general dia. However, due to requirements of national security within a short time, i was deputed for another sensitive and critical assignment with a sensitive organization of nsa and sent to bangalore in sep 2018.
4. As a good soldier initially i moved to bangalore immediately and later with a lot of pain decided that i should move my family to bangalore in mid of academic session by end of november. I booked my luggage and vehicle to be transported to bangalore through vishal packers and movers (Contact no: +[protected]. I handed over my car in brand new condition to mr. Deepak one of the workers of the company in mahipalpur on 21 nov 2018. I reminded him again and again that i love my car and the brand name xuv500 and he should deliver me the same in the same condition in bangalore which he promised.
5. I spent another rupee 34, 179/- (Rupeesthirty-fourr thousand one hundred and seventy nine) to renew insurance to render my car had tata aig zero depreciation bumper to bumper insurance, i also paid him transit insurance for a sum of rs 6000/- (Rupees six thousand) for 2 laks to cater for any transit scratches during transit.
6. On 22 nov 2018 early in the morning i received a call from the transporter that my car has met with an accident and is moved to mahindra sterling bodyshop in gurugram, (It's contact no is mr. S selvi +[protected].
7. The accident happened as he was going to load the car for transportation. My heart sank and i was in a shock. I could not imagine that my hard-earned money met with a tragic loss. I could not get out of the tragic shock it was as if i lost a dear friend. The car was really in a bad shape. The registration of police is below.
8. The entire front of the car is broken along with the driver side door, wind shield and hard points ofthe engine. This can be seen from the images i have attached. The service engineer says he will take about two months to do up the car and deliver it to me. Even after that, there will be glitches which may never be rectified and give me the same level of performance that my new pre accident xuv 500 w10 used to deliver.in other words, it will never be same as a factory fit condition at present taking into account that no damage to the engine has happened, the estimated expenses are to be around rupees five lacs.
9. Sir, my car is only about a year plus clocking only 14k+ kilometers and the expenditure is estimated to be about 4-5 laks from insurance. I am the only earning member in the family of four who has invested his hard earned money to buy a suv to satisfy my only single passion i. E. My car. That too was damaged by a person who promised to deliver it in pristine condition.
10. Sir may i highlight the following:-
• mahindra manufactures thousands of xuv500s in a year.
• my car is new except for these damages and lightly used only 14k+ kilometres.
• it cannot get back its original show, look, shine and public gaze of awe even after the repairs due to major damages.
• i had done all the requisite insurance formalities that mahindra dealers suggested to me.
• i had done the 3m treatments to maintain its under the body and paint etc.
• the progress on repairs is painstakingly slow and after 15 odd days they have just managed to dismantle the body.
11. In view of this may, i request your kindself if you could help replace my car with a new piece to enable me to carry the awesome craze of mahindras in public like an invincible masterpiece as before. This would go a long way in upholding the image of mahindra to an ever enduring new heights in my olive green fraternity.
12. I am ready to pay the annual depreciation costs of the vehicle.
13. I also have a few suggestions to make.
• officers like me do get shifted from place a to b at short notice and do require car transportation may i suggest mahindra to help us in transporting the vehicles instead of bad transporters spoiling our heard earned money
• if the same cannot be done and is difficult may i suggest you to kindly have a method to have a lock on speed when a third person other than the owner is driving say at 40kms. It should be enabled/disabled by the owner with a password lock. This will ensure drivers do not overspeed and destroy our heard earned dreams.
Looking forward to a sustained and revered association.
Lt col m kiran kumar
(Mob [protected])
Po box 1343
Jalahalli (Hpo)
Jalahalli
Bangalore
560013
Residential address
D1103
Jalvayu heights
Hmt main road
Jalahalli
Bangalore
560022
Indian Army customer support has been notified about the posted complaint.
Dec 07, 2018
Updated by Kiran Kumar Makam Wrongly posted please delete
