Indian Gifts Portal / Intermesh Shopping Network

Indian Gifts Portal / Intermesh Shopping Network — Cancellation of order for online rakhi and sweets etc to US

Rajee002

from New Delhi, Delhi

Aug 3, 2022

Address: Mumbai

I ordered the Rakhi and sweets plus dry fruits to be delivered to New York on[protected].The order was placed by me through IGP website on[protected] vide order no 7398157.However within 30 minutes I requested for cancellation of the order which was ack by IGP vide ticket I'd 1744235
On[protected] wherein they mention that it will be looked into and will be responding within 24 hrs.However on[protected] I got mail from IGP confirming despatch of order
I countered them immediately why the despatch has taken place despite my request for cancellation.They again raised a ticket to my counter on[protected].
On[protected] I got mail from one Sajel of IGP saying that order is already despatched and cannot be cancelled.

They have deliberately looted the amt ofRs 4725despite my repeated request for cancellation and despatched the order instead of cancellation

Pl help me refund of the amount

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Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.

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Comments

Indian Gifts Portal / Intermesh Shopping Network Customer Care

from Mumbai, Maharashtra

Aug 5, 2022

Verified Support

Hi,

We are so sorry for the confusion and frustration this has caused. Please let us explain.

Due to the Rakhi rush, the orders are being shipped from the warehouse within an hour of placing the order. We did receive your cancellation request after the confirmation of the order. The orders cannot be canceled on the confirmed stage.

Apologies for the disappointment you had to face, trust us we did not mean to disappoint you in any way.

Regards
Team IGP