[Resolved]  Indian Gifts Portal / Intermesh Shopping Network — happy rakhi wishes cake and cadbury silk

I had placed an order of happy rakhi wihes cake and a pair of cadbury silk to be delivered on 3aug 2020 (14:00-22hrs), placed on 2aug 2020.
My order no. Is 3215327 of ₹816
I hadn't been delivered to me.
The refund has not been done till now.
I am trying to call their customer centre. One states to be unauthorised and other never picks up.
Plz help
Need to get the refund back.
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Aug 8, 2020
Complaint marked as Resolved 
After constant warning, out of the blue, response comes one day of refund and they accept their mistake. I have been resolved after struggles. Nevertheless, I got my ₹816 refund back after 5days.
Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2020
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hi,

This is in regards to the order no. 3215327.

As checked, the order was cancelled as the delivery to the given destination was not possible.

Once the order is cancelled, the refund usually takes 7-10 working days which is a bank process. But please worry not, the refund will surely be done.

I completely understand your frustration as you were not able to get in touch with the customer care for which I really apologise.

Warm Regards,
Team IGP
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
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