[Resolved] Indian Gifts Portal / Intermesh Shopping Network — igp a total waste.. never trust this site

Indian Gifts Portal / Intermesh Shopping Network

[Resolved] Indian Gifts Portal / Intermesh Shopping Network — igp a total waste.. never trust this site

P Purvi Srivastava from Jaipur, Rajasthan

This is with reference to my order number 1346112, shipment to Canada. During placing order it was mentioned hipping charges as FREE and now the consignee has received message from DHL to pay Dollar 22 for the shipment. I mean this is cheating, in past also i have sent so many gifts through IGP to Canada but never faced such issue .Their customer service is pathetic, instead of finding a way out they are giving excuses. While placing the order there was nothing mentioned in the term and conditions I am asking them to cancel my order and refund the amount but they have denied cancelling the order and now I am stuck with no solution Please help in getting this resolved Was this information helpful? No (0) Yes (1)
Sep 10, 2018 Complaint marked as Resolved Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint. Verified Support Aug 10, 2018 Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hi Purvi, I understand that you are inquiring about some customs charges on the package that you've ordered... I would like to inform you that any extra charges that are being levied on the packages are not coming from our end... We have explained this in our FAQs as well: Attaching the verbatim for your reference... https://www.igp.com/faq Do I have to pay any other charges over & above my order value? Certain exigencies may require you to pay additional charges over & above your order value. There are several interstate charges like Octroi and certain international charges like customs duties, which if levied, will have to be borne by you. These charges are usually very rare but are not in our control. They are not levied on all orders and are occasional in nature. But if you order is stuck with the interstate authorities or customs authorities, you will have to bear these additional charges. This is something that is beyond our control, unfortunately. Regards Team IGP
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Comments

Akash.singh579

from Basi, Rajasthan

Dear sir,

I'm Akash deep Singh from NEEMRANA, tensil-Behror, Dist- Alwar, pin-301705. Here all the wine shop charged extra cost more than MRP.
I Generally buy wine from Japanese zone area near CNG pump. They are also charged 2% extra for ATM swipe.
Please take necessary action on him.

Regards
Akash deep Singh
Mob- [protected]

Palak Bhatnagar

from Delhi, Delhi

My product was not delivered on time even after i gave extra 250Rs fr midnight delivered... But these guys spoiled the birthday surprise... it was my friends bday... Please refund all my money back...