Indian Gifts Portal / Intermesh Shopping Network — My order has not delivered but no refund yet

My order I'd is 3171528
The customer care didn't answer
What should I do
I want my refund immediately
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Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2020
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hi,

I am very sorry about the difficulty you encountered recently with your last order from us. I understand that those products were required for urgent purposes.

Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.

The order is cancelled and the refund will be done.

Regards,
Team IGP
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
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