[Resolved]  Indian Gifts Portal / Intermesh Shopping Network — Not cancelling the order

Address:online company

Dear team,

I have placed online order for rakhi from india to indonesia on 24 th july and delivery date was 30th july amount rs.1570/- with shipping charges of rs.1145/-

On 30th july, my brother at indonesia receive a call stating to pay custom charges additional.

On calling to igp support team, i got assurance from twinkle (Igp executive) that no need to pay extra charges and order will be delivered on raksha bandhan.

Again my brother got an email to pay custom duty. Again i called to igp team and requested to cancel the order and initiate refund, as raksha bandhan was over.

I got assurance from igp support executive that refund will be processed within 24 hours.

Today again i call to igp team to check the refund status, now she is telling that she cannot initiate the refund.

Why there was wrong commitment was given to me since starting.

Please initiate the refund else will escalate to customer grievances platform.

Attaching all recording for your reference.
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Feb 1, 2023
Complaint marked as Resolved 
Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2020
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
We do understand emotions and your concern about the charges.

However these customs charges are imposed by the government of the recipient's country. The customs charges are not imposed by IGP nor the courier services.

We do not mention customs charges while placing the order because we are not sure of the customs charges being applied on your order.

It could be any random package that the customs can hold with them.

We try our best to mention it as a gift so that it should not get stuck in the customs however it is beyond our control.

We as a company cannot waive off the charges or we would have done that for you.

If the charges are not paid, the customs destroy the package at their end.

We have mentioned about the charges on this link : https://www.igp.com/faq and in the Disclaimer too.

We are extremely sorry as we would not be able to help you much in this case.

Team IGP
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
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