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Indian Gifts Portal / Intermesh Shopping Network — order is not delivered even after 2 days from actual date

I have placed order from igp.com on 25th july 2020 and delivery date of order was 1st august 2020.
Today is 3rd august and still order is not delivered and when called to customer care they told will cancle the order if not delivered till today evening. I have placed order for rakshabandhan gift but the did not delivered it.
Even i have raised complain about the same in igp portal as well as sent mail to igp support on 1st august 2020 for delay in delivery but no one responded.
Now i feel cheated.
Order no 3070105.
Attached the screen shot for the same

order is not delivered even after 2 days from actual date

Complaint Status


[Aug 04, 2020] Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Aug 07, 2020
Hi,

We have received confirmation from the courier team that this order has been delivered successfully to the recipient. Please check with the recipient once. If this is the wrong status, please let us know. We will arrange proof of delivery.

We sincerely hope we haven't disappointing you too much, as it was never our intention to spoil any special occasion for you or your family.

Thank you for choosing IGP.com as your gifting portal.

Warm Regards
Team IGP
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072