Indian Gifts Portal / Intermesh Shopping Network

Indian Gifts Portal / Intermesh Shopping Network — Order not delivered. Neither refund not any response received from the Company

SalilTiwari

Aug 29, 2023

Address:

Mumbai

I had booked a birthday cake along with flowers for my daughter in law at her US residence vide Order ID 10218828 dated 27.08.2023. It was a "Next Day Delivery" order to be delivered on 28.08.2023 which is my daughter in law's birthday ( Indian Standard Time) .

The order is not deliver till date ( 29.08.2023).

Company customer care keeps one waiting for hours on recorded messages and no one comes on line.

My email of 28.08.2023 to IGP Support has been allotted Ticket No 2637182 .

There is no response thereafter

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Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.

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Comments

Indian Gifts Portal / Intermesh Shopping Network Customer Care

from Mumbai, Maharashtra

Sep 2, 2023

Verified Support

We are really sorry for the disappointment, We do understand the emotions attached to the gifts sent. We have raised an investigation for the order. We have sent you an email with a resolution. We would request you to check the same and confirm.

SalilTiwari's [Complaint's author] reply, Sep 3, 2023

No email or resolution received so far. Birthday cake still not delivered 5 days after the birthday is over. No intimation regarding refund. No response by customer care. All a big scam.