[Resolved]  Indian Gifts Portal / Intermesh Shopping Network — +order not placed but money is deducted

Address:Mumbai

I placed my order for a rakhi and choclate combo on the site igp.com after paying for the order I checked that the order is not placed but my money is deducted and I didn't receive any mail regarding the order also the I tried to call and mail them the next day in the morning since they are not receiving the calls after 7pm, then I sent them 4 mail's but they didn't reply to any mails and now I'm not able to get in touch with them through any source . I want them to refund my money
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Nov 7, 2020
Complaint marked as Resolved 
They just proceeded with the order as they please
Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2020
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hi,

We are very sorry about the difficulty you encountered recently with your last order from us. We understand that those products were required for urgent purposes.

Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.

Please share the order number once here so that we can have this checked.

Warm Regards,
Team IGP
Verified Support
Aug 07, 2020
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Please share the email id through which you tried to place the order on our site.

We will have it investigated with our finance team and if we have received the payment, we will generate the order for you.

Regards
Team IGP
Aug 07, 2020
Updated by rashmita tarai
I don't want this order anymore as I said after so many days I don't want that order just refund my money and I have already mailed u regarding the cancellation I hope atleast this time u guys will see the mail and reply to me . Thanks
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
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