Indian Gifts Portal / Intermesh Shopping Network — Refund

I placed an order on 6 august, my money was deducted from my account but the order wasn't placed according to the app. so i asked for a refund. after constantly having to email them about the refund, the refund was initiated, after a week, it still didn't show in my account, after asking the customer service, they said the refund was initiated and i was supposed to ask the bank where the refund is.

how is that customer service if i am supposed to do all the work that they should be doing. and why should i be enquiring about my refund status when its their responsibility to make sure that the money is refunded or not.
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Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2021
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hi,

Thankyou for the feedback. We regret and strongly apologize for the error. We understand that this might have caused you a lot of inconveniences, trust us we did not mean to disappoint you in any way.

Once the refund is initiated, the refund reference number is shared with the customer. The refund usually takes 5-7 working days. However, the customer can also track the refund process with the bank.

We deeply value your relationship with IGP and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Warm Regards,
Team IGP
 
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
    View all Indian Gifts Portal / Intermesh Shopping Network contact information