[Resolved]  Indian Health Organisation — Miscommunication & Fraud commitment by Mr. Roshan Patil

Address:Mumbai City, Maharashtra

This is with regards with subject mentioned above, I have registered with IHO on 23-3-15. I had received a call from Mr.Roshan Patil who operates from Sakinaka, Mumbai branch with regards to features of health plan in which I was being told that 1.Emi facility is available with Hdfc credit card which is not possible as per confirmation from IHO & Hdfc later on. 2.My wife was admitted in hospital & as per confirmation from Mr.Roshan patil same hospital is listed in IHO but when I asked for discounts or reimbursement I came to know that same hospital is jot listed with IHO. Being all these fraud commitments from Mr Roshan Patil I requested for Freelook cancellation of plan, also I had received a message stating cancellation is in process. later on suddenly I received a call from IHO stating if I will go for cancellation only 50% amount will be refunded. Also IHO has refunded Rs.800 to me to continue with the plan however I m no more interested with the plan now. Request you to reverse 100% amount to my account on priority. Bank Account no -[protected] Bank name -Hdfc bank Expecting positive rely from IHO...
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Complaint marked as Resolved 
Indian Health Organisation [IHO] customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2016
Indian Health Organisation [IHO] Customer Care's response
Dear IHO Member,

We completely understand your concern and deeply regret the inconvenience caused to you. In order to investigate and resolve the matter, please write to us at [protected]@ihomail.com and share complete chronological account of the issue faced by you and the matter will be handled with utmost priority.

Complaint comments 


Dear Sir/Madam,

We apologise for any wrong information provided to you by any IHO representative & we certainly will try & identify the delinquents involved & take action however, we do provide a verification call to our new members to ensure that no false information has been given to the member at the time of sale. Any issues that arise are clarified & closed in this call so that member is clear about plan benefits, discounts & general T&C.

We hope that the matter has been resolved to your satisfaction by now however, if there are any issues still pending please give us your registered contact details or call us at[protected], you can even mail us at [protected]@ihomail.com and we will give our best to resolve the matter.

Team IHO

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