Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
There is a fuel pump of indian oil in our town. The name of this fuel pump is - alpa ganga service. This fuel pump is situated in town-sarthebari, dist-barpeta, pin no-781307, state-assam. They are not saleing diesel oil last 3 days. So we are unable to buy diesel oil till now. This fuel pump is involved in corruption. They mixed kerosene oil in diesel oil and also impose personal tax in every diesel oil. Their quality of diesel oil is so poor if you compare the diesel oil of other fuel pump. Sir please help our people.

Sir,
With due respect and humbly submission i beg to state that i am an inhabitants of town-sarthebari, dist-barpeta, pin no - 781307, state-assam. There is a fuel pump of indian oil in our town. The name of this fuel pump is - alpa ganga service. They have been saleing poor quality of diesel oil since 3month and also they are impose personal tax of every diesel oil. They mixed kerosene oil in diesel oil. When customer complaint this problem to owner he is playing dumbing mood about this problem. On the other hand they declare that they will not sale diesel oil for 6 days. The owner said that he give punishment to the people. So i kindly request you to take necessary action to this indian oil fuel pump.

I applied for an gas connection at indane online portal, and received a kyc number ([protected]) on 18th nov 2019. As suggested by indane website from the online drop down box nilagni gas distributor was the nearest distributor from my home. After the application when your website portal indicated that the"kyc was distributed to your distributor", i went to the nilagni gas distributors shop. A middle aged man (Mr. Ray probably) of the shop was sitting at the office. I mentioned to him that i have applied for an online gas connection, but he reciprocated in a very reluctant manner as if it was a mistake to apply online. However i was hoping the transparent portal of indane website was more effective than to apply offline. After repetitive conversation with this person he stated that he was able to see my application on the online portal but he is unable to process the application as it was not done properly. He convinced me to apply offline so that he can easily process the application. Since i urgently needed the connection i was compelled to fill up the offline form he provided, along with the kyc details of aadhaar card and electricity connection though the same was already uploaded by me in the online portal. After i filled up the form he suggested a two cylinder and one gas stove plan of rs. 7700/-. Since i had a new gas stove already at home i was not interested in taking another stove. This time he was again furious at me for not accepting the stove along plan. Though after repetitive insistence he offered me a double cylinder plan but only after a inspection that he charged rs236. After almost a week an inspection was conducted on 30 th nov 2019, after much harassment where the first day (26th nov 2019) the inspector didn’t turn up despite giving time and kept me waiting for the entire day, another day on 30th nov 2019 i had to take a leave at office just to accommodate with the inspectors time that ranged from 11a. M to 4 p. M. After the inspection got over at 3pm when i went to the office of nilagni gas distributors to complete the remaining proceedings, i was asked to leave stating that it cant be completed that day and i will have to visit the following day. Next day i. E 2nd of dec 2019 again i took a leave and went to the office of nilagni gas distributors and i was charged rs5430/-, again i was asked to leave by the officials and turn up next day to receive the computer generated form to render my signature. After such harassment and wasting 3 days for the purpose of taking a new lpg gas connection and wasting rs.5666/-, the officials of nilagni gas distributors stated that my applications stands rejected and they would not be able to give me the gas connection that i have made an erroneous application which is hindering there process. I was simply refused stating the gas connection in my name is not possible any more.

Hello sir,

Since 2015 i have left the mysore. I contacted lotus gas agency to close my gas connection. But they asked me to surrender the documents and cylinders and regulator with the connections which somehow i already lost everything. The connection is deactivated but not closed. I asked lotus gas agency to close the connection but now they are asking 7000 rs along with fir. I told i can submit online fir but they are rejecting it and also the department is having my 4000 security. I also told them you keep the security, i just want to close the connection. They are denying to do my help.

Consumer no.: 137252
Connection id: [protected]
Name: karan bansal
Connection mobile no. [protected]

Please help me to close my gas connection.

Regards,
Karan bansal

Dear sir,
I haven't received my subsidy since 22/06/2017. I filed a complaint to the bank and coral agency office, mavelikara but no action was taken against it. My name is biju and consumer id:15502 lpg id:[protected]. I want you take remedial action and allow to receive the remaining subsidy.
I hope to get positive reply.
Yours sincerely,
Biju

On nov.23rd, 2019, we booked a domestic cylinder through the ivrsystem using phone number [protected] and got an instant reply via sms confirming the booking with the following details : cons no. And booking ref. No. The sms also said the expected delivery time is two days.

On nov 25th, there was an sms saying invoice no.... Rs.680 generated, cylinder under delivery and it also showed a four digit code to be shared with the...

I had booked an lpg on 29th oct 2019 with online payment of rs 603.5 (Transaction id[protected], order number[protected]. Invoice got generated with invoice no.[protected]. Later the booking got cancelled mentioning that the price got changed. But till date neither the lpg got delivered nor the money is refunded back. I logged a complain (Case num: 1-[protected]) earlier mentioning the same issue but the complain got closed without any action by iocl. I want to get the money refunded as soon as possible. Kindly help.
Tiwary g, consumer number [protected]

My Consumer number CX7494231 from Jagdamba Sai Gas Agency Tilak Nagar opposite Gita bhawan Tilak Nagar, Delhi-18.
We are facing under weight cylinders issue every time. Although, we have lodge complaints against it to agency but no one taking serious action on this.We have recently received our booked cylinder on 27-Nov-2019 and found the cylinder is 4kg under weight. Delivery man Manoj dispute area Sant Nagar Tilak Nagar, is taking advantage of house lady and even if lady asking for weigh scale they said “Mere pass nahi hai apna khareed kar lao”. This kind of attitude and behaviour He shows. IOC should take serious action again this agency and such delivery man.

On 30th october, 8:30am i had filled 20 litres of petrol for my car renault kwid from indian oil petrol pump, outer ring road, btm 2nd stage near silk baord junction, bangalore. After a few hours my car stopped working for which it had to be towed to service centre where they found out that the fuel that was filled was mixed with water. As a result my car engine stopped working. This also damaged various other components in the car with a total repair bill of approximately rs 10, 000. On calling indian oil customer support helpline they asked me to call another number which turned out to be number for bharat petroleum. This is unacceptable.

Dear sir,

I, sahil mullick (R/o 1- apoorva kunj, loveshal dob, bhimtal road, bhowali, nainital and practising advocate in the hon’ble uttarakhand high court) and my friend stopped at the iocl petrol pump, on our way to nainital from delhi, at around 6:15 pm on 1.12.2019, which petrol pump is situated at around 300m before joya toll plaza. There were no other cars in the petrol pump, except ours, plus there was a tempo in the first diesel pump row, getting the diesel filled, so we went to the second row.

Thereafter two attendants came. I asked them to fill diesel for rs. 1000/-. One started filling the diesel, while the other got the card machine and asked me for the card. At first, he inserted the card and said that it was not working. He asked the person filling the diesel to stop. The person stopped at exact rs. 300.02. Thereafter he said that the machine had started working and handed over the machine to me to fill the amount and further entries in it. My friend driving the car was looking at me entering the details in the machine for 3 seconds and then she looked to see the machine. At that very moment the person filling the diesel came and blocked her vision. She instantly told him that she couldn’t see the pump reading. I also looked up but he was still standing with the intention to block our view. Basically, we couldn’t see the meter reading for that 3-4 seconds or so and as he moved the reading was at 440 something. Thereafter he stopped at 700. I asked him to fill the full 1000, by that time 3-4 other attendants had also come. It was intimidating because they all started saying that the machine had restarted and full 1000 had been filled. It seemed as if the entire staff is trained for committing such frauds and intimidating actions with helpless highway customers.

By means of this complaint, i request to take immediate action on this matter, initiating cancellation of the license of this petrol pump retailer, except also compensating me jointly and or, severally for the balance of the remaining rs. 300/-, and also damages to the tune of rs. 5, 00, 000/-, with interest @24% from this day onwards..

You may also consider this complaint, as a legal notice, issued upon you, iocl, calling upon you to keep a check on the fuel retailers.

Thanking you

Sahil mullick
Advocate
Uttarakhand bar council no. 695/2010

Here is the scenario bangalore, raja rajeshwari nagar indane gas agency is a place where they harass customers and take bribe for each and every paperwork you get done from there it’s so surprising that the challan money is much lesser and the bribe is 5 times higher than that and if you ask for a bill they would not give anything and what they do end of the day they are collecting so much money from these unaware customers that finally everyone divides the money from the higher to lower authorities this is become a business if this is the case how do poor people manage everywhere you go you have to give bribe, and by case you don’t give and you argue then your work won’t get done they would harass you and irritate you so much saying they have software issue and server issues that they will make sure to harass you till the core, i would like someone to take action against this harassment and bribery in this rajarajeshwari nagar indane gas agency so this does not happen with others in future.

One of the guy who is working on petrol pump was talking on a phone while filling a petrol in coustmers vehicle. When i tell him not to talk. He told call was from head office. And he argued with me on this. I have recorded video clip of this incidence.
This is against the rule. And it is big voiletion of rule. You don't have any authority to play with coustmers life....

On 27/11/2019 at 06.29 pm i went to subhash oil company, barwala road, hisar (125001) and filled up my bikes fuel of rs.100 and paid via paytm txn id: [protected] and order id:#2019111618452500308410103714
And after that they said we had no receipt of your payment, but amount had already been deducted at the same time, and me also received 0.75 rs cashback.
After long debate they also charged cash of rs 100/- by telling that you should contact with customer care.
Now i want to refund my cash, take some action otherwise will sue on this..

Madam / dear sir,

I have deposited the refill booking amount through credit card on 17.11.2019, which link provided by sms, but paid amount was not displayed in bill amount (Bill enclosed). Due to this, refill booking amount demanded by vendor and i paid to him also as well as online payment (Double payment). Please refund back one amount, which was paid by me through credit card.

With regard,

Sheo kumar,
Anisabad, patna
Mob.[protected]
Mail : sheo. [protected]@sbi.co.in

Dear sir/madam

Thrusday (21-nov-19) morning around 8:50am, i visited a petrol pump (Om sai filling petrol) for refuel my scooty petrol.
In the petrol pump, petrol pump worker swipped my card 2 times for the same amount. They charged 274.20rs, another is same amount 274.20.

Today, 27-nov-19 i went to a petrol pump at om sai filling station and i met jagkaran he’s the manager of this petrol pump, i told him each & everything about the fraud or double payment, after checked the status they didn’t find anything agaist my card or payment details.
Please resolve my problem as soon as possible, i’m mentioning all the details that’s the reladted to my double transactions on the same day with same time,

Card last digit:-5275, transactions id;-[protected], [protected]
Payment detail - 274.20rs.
Payment date:- 21-nov-19
Swipe:- 2 time (8:59am, 9:00am)

Regards!
Customer

Hi team,

I am a customer of indane gas. My consumer no. Is cx 18694480 in the name of mr. Vivekanandhan. I would like to change the phone number for booking fs from [[protected]] to [[protected]]. I would like to request you to kindly update my new number for booking of indane gas.

.

Thanks,
Vivek   replace all

On 26th nov 2019 at 10.57 am i went to om sai filling station gaur city - 2 for a petrol refill and asked them to give a refill of 2000 rupees and they started the meter and i was seeing the meter when the suddenly shut it off at around 1500 and when i confronted them they gave all the reasons of not doing it and when i asked for the bill they gave a fake bill with nothing mentioned on it, niether my vehicle number nor the vehicle type and hence i cannot accept that bill to be for the money i payed to them in cash.

I thereby request you to give me a refund and also take action against the filling station.

I am a customer of your distributor namely m/s asmani indane service, located at rangat, in north & middle andaman district of andaman & nicobar islands. I had booked cylinder well in time and it is very sorry to say that after approaching to the distributor for more than 2-3 times, till date i didn't get my filled cylinder.
Most of the customer facing this type of irresponsible behaviour from your distributor

Please address concern related to refill of cyclinder as observed weight of cylinder is not up to mark as per norms. Its been very frequently happening from last few refills. Please address immediately and early action will be appreciated. Thanks

Consumer number [protected]
Distirbutor name tricity indiane mohali
My contact number [protected]
Name vijay sajwan

Every time at the time of delivery, delivery boy ask more money apart from bill. Sometimes 40 or 30. Even if we pay 20 they will make face and say something before leaving. Today same thing happened he asked for 30 but i gave 20 but then he showed eyes to me and said next time you should pay 30 only. I spoke to the agency but they said no need to give or its ur wish we can't do anything on this.