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Updated: Apr 28, 2026

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So far, so good. Indian Oil Corporation [IOC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Oil Corporation [IOC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 9-84E, , à°¨à±‡à°¹à±à°°à±à°¨à°¾à°—à°°, 5à°µà°¾ à°²à±ˆà°¨, à°¨à°¿à°¯à°°à± à°ªà±‹à°¸à±à°Ÿà± à°†à°«à±€à°¸à±, Theni, Tamil Nadu, 523333

Dear sir i have a gas connection with indane gas agency, m/s ranga indane enterprise, cumbum. Cust no: [protected]. Name. Kalluri lakshmi. Every time when i booked over phone they were supplied the wacher leaked sylinders since 5months. Several times we requested the delivery boy to supply the good quality sylinder. But no use. Every time i contacted the repair boy to change the wacher with expnces of rs. 50/-. Is this correct sir. Please give the necessary instructions to the agency for not repeating this type of situation.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Address: M/S. Baba filling station, IOCL petrol pump, L Block, Minto road, Connaught place near odiean cinema Delhi 110001, New Delhi, Delhi, 110001

At this petrol pump public is charged 80 rupees for a 2 wheelers which is inr 9.20 overcharged. Moreover there is no pollution checking of vehicles, certificates are given after taking 80 rupees and a picture of the number plate of all vehicles.

This is not the actual initiative government had taken to regulate transport and pollution problem.

This is seriously very disheartening.

If anyone take an estimate of minimum 2000 vehicle per day
Then on daily basis they are earning 18400
On monthly basis over 550000

So what anyone should call this money???

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Shri sai petro services running at ahmedpur, dist latur, refused to allow use of toilet at the petrol pump. The owner allowed to use the toilet to those person who has purchased fuel from the pump. On seeking clarification he told that we have to clean the toilet and we don't have enough water. Also while checking i found ample water in the toilet.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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U

umesh.mishra

from Etawah, Uttar Pradesh

Sep 10, 2019

I have lost my gan connection passbook. so please a connection passbook.

umesh.mishra's reply, Aug 25, 2019

dear sir, I have lost my gass connection passbook. so i'm suffering from many issue. so please provide me a connection passbook.

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Address: MAIN ROAD, Jharsuguda, Odisha, 768201

I have book a cylinder on line on date 18/08/2019 vide booking no-380419 for home delivery. But after 21 days the cylinder not received only one message received on date 07/09/2019 cash memo no -[protected] forrs-644/- generated. I have several time inquiry to the counter & reply that gas vechil has been not received. I have also several time call him but no response. Kindly help me for smoothy received the cylinder as soon as possible.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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S

sujoy4friends

from Bengaluru, Karnataka

Sep 10, 2019

Hi,

My consumer number is [protected] with Indane. I have booked a LPG refill by mistake as I thought I was booking a second cylinder against DBC(which is still not approved).

Please cancel my refill booking and update on DBC request status.

Contact No.[protected]

Regards,
Sujoy Dey

S

sandysifu

from Bengaluru, Karnataka

Sep 10, 2019

My customer id is [protected],
Mail id is [protected]@gmail.com,
Not able to login, showing invalid mail id, I never got the username from indane
Gas agency is cauvery indane gas agency bangalore, I got the connection through them.

R

Rajaneesh P Ravi

from Malappuram, Kerala

Sep 10, 2019

My name is rajaneesh, my father's Indians gas connection change other name of person .I have no information.my father's death certificate in my hand.another people show only photocopy.why you changed name another person name

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Address: Deoband-Manglor Road near Dugchardi police chowki, Saharanpur, Uttar Pradesh, 247554

I was travelling manglor via deoband on 10 july 2019 i stopped at ioc (Kisan seva kendra) to refill my byk. I asked one of a personnel to refill my byk with 170 inr
Within 4 second he showed me displaying 170 rs on a meter.
I started doubting whether machine is properly working,
Then i asked complaint register but they were bend upon quarreling with me. Instead of giving complaint book one of him started identifying himself as a gurjar and pardhan and started using abusive language also. Although i kept asking them complaint book but they denied and daunted me. The owner of the petrol pump keep calling at my number and starts behaving like combative and uses abusive language for couple of days.. I was like out of patience then... Really exasperating!!
Later on i wrote a complain at ioc website and received sr number: 1-[protected].
Fourth day i receive a call from field manager and he asked about the gist of the matter and i told them everything and sought a reply that why i have been denied giving complaints book. He told me that he would call me soon and get acquainted me about the same. A week later neither he called me nor he picked my call and did text me that he was in a meeting and would call me later but he never did.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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[email protected]

from Mumbai, Maharashtra

Sep 10, 2019

My amount is debit in account

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Sir,
On 09.08.19, i made a payment of rs. 604/- at 8.13 pm against an indane gas booking through umang with ref. No.904897. After that a message received in my mobile from cyl bkd, etd to make online payment which is valid for 03 hrs https://indane.co.in/paynowe.php. then i made payment by paytm and payment made to techprocess [protected]@icici "iocl dc lpg" with upi reference id[protected] and the amount debited from my sbi account and it was successful and got a receipt from paytm. But the one month has passed i have several times written to iocl and he denied that the payment has not been credited by them but paytm informed that the payment has been made successfully to iocl.

Kindly look into the matter and kindly arrange to refund indane booking amount of rs. 604/-. I added screen shot of paytm and sbi for transaction details.

Sep 7, 2019

Complaint marked as Resolved

As per message of of IOCL last received on 7th September, 2019 that No online transaction done on that dated book 10.08.19. If the amount has been debited from the account and not refunded till date kindly get in touch with bank for reversal.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by mohantylingaraj I could not understand where about my deducted amount. Where I can claim the same. Sent the IOCL last message.

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P

patangayomprakash

from Mumbai, Maharashtra

Sep 10, 2019

My consumer no. 06585
gas boked on 3-9-19
payment made through debit card twice
644/- and 644/-. banker debited
my sb account.
gas received today vide tax invoice
no.[protected] of
Siddhartha enterprises, Hyderabad
IOC refunds excess paid amount

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Address: New Delhi, Delhi, 110053

Sir/madam
Sir i had paid an online lpg gas payment of my consumer no18949 with bank transaction no[protected]Iocl references no-rf[protected]) on dated 25/08/19 at 14:11hrs from my icici bank upi the amount is debited from my bank but indane gas reply by email that your transaction not successfull, so i had again paid online through my credit card with reference no[protected], still my debited amount not reverted to bank account, after query from bank reply that amount not received from indane side.
Kindly look after this issue.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Address: 222/3 Nandini complex ,AF stn Bhisiana, Bathinda, Punjab, 151201

Sir, i booked the lpg gas cylinder on 20 aug 2019 my sbi account is linked with aadhar card, kyc form already submitted. All documents have given to gas agency. But subsidy not credited to bank account. I already made a complaint about same matter (Not credited subsidy) on previous booking of lpg on 09 apr 2019, & subsidy credited 07 jul 2019. But on latest scenery ioc representative told me my sbi account is not linked with ioc, my lpg payment cutting occurred through sbi visa card. But subsidy repayment not happening. Take necessary action on this complaint.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Sep 06, 2019

Updated by Sarath.m consumer complaints logo
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BanksIndian Oil Corporation [IOC] subsidy not credited to my sbi account
Indian Oil Corporation [IOC] — subsidy not credited to my sbi account

1 Review
222/3 Nandini complex, AF stn Bhisiana, Bathinda, Bathinda District, Punjab, India
Sarath.m on Sep 6, 2019
Mark as Resolved

Sir, i booked the LPG gas cylinder on 20 Aug 2019 my SBI Account is linked with AADHAR card, KYC Form already submitted . All documents have given to gas agency. But subsidy not credited to bank account . I already made a complaint about same matter ( not credited subsidy )on previous booking of LPG on 09 Apr 2019, & subsidy credited 07 jul 2019. But on latest scenery IOC representative told me my SBI Account is not linked with IOC, my LPG payment cutting occurred through SBI Visa card. But subsidy repayment not happening . Take necessary action on this complaint.

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Address: Indian Oil Corporation Ltd. COCO Vasna, Vadodara, Gujarat, 390007

The attendants at petrol pump distract the customer and fill less petrol by continuing from where the previous persons petrol was filled. today i was getting a refill for 100rs when the lady in front of me got 30rs petrol filled. when my turn came the attendant filled my vehicles tank for 100rs and then he asked me if he should fill for 130rs. I refused and immediately i had a doubt that hes cheated me with 30rs thats why he is insisting to fill 30rs more of fuel. This happened with me earlier as well in this same IOCL petrol pump when i was cheated for 80rs out of 200. that time i immediately got to know as the fuel indicator clearly showed the lesser fuel. that time also the attendant asked me if he should fill in a little more petrol than 200 rs. That time i fought furiously and got my petrol back but this is happening again and again so looks like these people have not stopped their cheating tactics yet. They work in teams. 2 people standing together to distract the person and then give lesser fuel. i believe they target women more.

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Address: indira road, IRA65, Edappally, Ernakulam, Kerala, 682024

My lpg regulator knob got broken, while fitting new cylinder on 10th august 2019. The dealer super gas is demanding connection receipt and consumer book for replacement. The documents are missing during house shifting, since 1988. Dealer was supplying cylinders, till date. There was no response from the dealer, till date on this complaint.
Please help.
Consumer no.:103565.

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Address: Tarulia 1st Lane, Kestopur, Kolkata, 700102

The complaint is against vikas distributors (Indane lpg gas distributors)

Address: suraj apartment, canara bank building, new town, kolkata - 700156, opposite of dlf and ibm complex. Phone number[protected],[protected]

Whenever i try to contact them post 10 pm they say their system is not ready/upgraded and i need to call after 10:30 pm. After 10:30 pm they still need time for their system to be upgraded.
Post that i can not get hold of them because their number is not reachable and if reachable they do not answer the call. The numbers are mentioned above. This is ridiculous. I had to report a gas leakage, emergency complaint but no one picked up the call. Their behavior is also very rude.in one word they are not customer centric. They do not want to help customer. This is not expected at all. May of my friends have the same complaint against them.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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ဗီူ ဗီူ ဗီူ ဗီူ

from Varanasi, Uttar Pradesh

Sep 6, 2019

I booked my gas on 2/9/2019 but online payment failed and balance deducted in my account
My consumer no. Is CX29530070
My LPG ID Is [protected]
So please as soon as reply me about this failure

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Address: Kamrup Metropolitan, Assam

I have booked for refill of lpg cylinder on 13th august, 2019, but till today (03/09/2019) the distributor has not given the same. Last week i have personally visited two times to the distributor office to know the matter. Every time the officials of the distributor told me that today you will get the lpg cylinder, but no delivery man come to my home yet.
My consumer no. Cx24337349
Distributor's name: city gas service
Distributor's code : 160868

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Address: Kanke Road, Ranchi, Ranchi, Jharkhand, 834001

I booked gas refiling through sms on dt-21.08.19 with devi gas service at kanke road, ranchi. The cylinder refill was received on 22.08.19 but till date subsidy has not been credited in my account uptill now even after 10 days of receiving the refill.

Consumer no. - x14399
Lpg id is[protected]

Consumer name - deepak sarawgi, ranchi

My dealer
Devi gas service
Kanke road, ranchi, jharkhand

Sep 9, 2019

Complaint marked as Resolved

No steps taken by the company. I called up the toll free number, where it was informed that delivery of cylinder has not been updated and hence subsidy not credited. Then i got in touch with the dealer (the most tedious work) who said talk to your bank as we cannot do anything but on informing that I have spoken to IOC they fll in line and did the required.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Address: Rajvi pura kasba itadara, Gandhinagar, Gujarat, 382845

Hafisha k pathan
Rajvipura kasbama village itadara
Ta mansa
Dist gandhinagar
Pin 382845
My adharr.[protected]
Mo.[protected]

Agency address
Siddheshwari indane gramin vitrak
At & po itadara
Ta mansa
Dandhinagar
382825
Mo[protected]

Dear sir
Me pathan hafisha karim khan

Mene apki agency 2 sal se chakkar laga rahi hu magar meri refill mujhe gas agency wala nahi de raha bar bar bolta hai ki prose me hai magar mujhe refill nahi de raha so pls help me aur mujhe agency me se ujvala gas dilane ke liye help me...

Wo mujhe anap sanap bol ta hai pls mujhe connection delao sir hu chula par jamvanu banavu chuu pls help meeeeee

Hafisha pathan
[protected]

Mo. [protected]

Sent from yahoo mail on android

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Address: Indian Oil Corporation, Adyar, LB Road, Near Signal (Adyar Kamal Store), 600020

Hello team

Good morning.

Myself a. Anand mobile number [protected]. I went to indian oil petrol pump today sunday timing aproximate 18:15 pm to 18:50 pm. Near ice cream shop two filling pump is there. Out of two, near corner side filing station, i have asked a person weared cap to fill petrol for rs. 200. He told to me to check reading. I did not check. Finally he noticed that filled rs. 100 only. He requested to fill petrol once again for another rs. 100 that he missed. But, i was ignore to fill again. I put key on my pulsar two wheeler bike number tn14 b5275 and started bike, while checked my petrol indicate nothing showed. It showed tank is empty popup. I doubtfully asked that filling person. He informed another person to show the reading in manager room. I went to inside and checked. Even i was not satisfied. I asked that person to need to open my petrol tank pipe and check. Initially he refused to do that. After that he did with white color measurement cane. He tried to dry out my tank petrol fully using the small pipe. But, petrol not came out from tank. Then he opned the downside tube near main reserve volve side and start to fill in the cane. But only 500 ml and 250 aproximately filled 700 ml petrol was there. But, as per record he filled 1.37 ltr for 100 rs. Then indian oil worker told me to fill 100 rs. Fresh again and additionally provide me that 500 plus 250 ml petrol to me. There is must be fraud happened.

Kindly note:

1. My tank is not fully dried. There is a possible of 400500 ml petrol is possible in tank already.

2. I did not collect bill.

3. Adyar indian oil petrol bunk near pm hospital l b road adyar kamal book store

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Sep 21, 2019

Updated by e commerce Pls find additional information. Kindly Note: To get more sales. also they are mentioned that "Company Owned Pumb and Direct Selling". They are confusing customer.

Dealer CASH SALES - COCO INDIRA NAGAR
State Tamil Nadu
District CHENNAI
Result based on SAP Code239858

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C

catchmekanth

Sep 3, 2019

Opp. Lemon tree hotel Hyderabad there is an Indian oil pump. Today i poured the petrol 4 litres. They charged me 317 Rs. Please register this as compliant.
My name is srikanth ([protected])

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Address: 1A,Partap Bhawa Road no-1 Basant vihar,, Near Sahajanand chowk, Ranchi, Ranchi, Jharkhand, 834002

I have booked gas refiling through online on dt-21.08.19 after booking massage display as below-
Booking for con no cx11300149 is registered with ref no.200185. Refill expected delivery:2-4 days. Ensure pre delivery checks viz. Weight & seal before delivery dt-21.08.19
But till date gas not received, my service center is as below
Anand gas service
Ranchi jharkhand
Regards
Shiv raj rudra
Ranchi
[protected]

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Address: Aditi gas, h b road, Ranchi, Jharkhand, 834008

Dear sir

I have a gas connection with indane gas agency, "aditi gas" h b road, ranchi. My consumer no: 28692 in the name of bindeshwari prasad singh. Every time when i book over phone they never deliver gas cylinder on time. I have booked a refill cylinder in 2nd week of august but till now i haven't got delivery. Please do needful.

Bi deshwari prasad singh
Con no 28692
Contact [protected]

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Sinkal Tiwari

from Mumbai, Maharashtra

Sep 3, 2019

à¤¸à¤°à¥
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Sinkal Tiwari's reply, Sep 2, 2019

Please refund my rupee Or give me petrol pump

S

Sinkal Tiwari

from Mumbai, Maharashtra

Sep 3, 2019

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Address: ADITI GAS, H B Road, 834009

Dear sir i have a gas connection with indane gas agency, "aditi gas" h b road, ranchi. My consumer no: 28692 in the name of bindeshwari prasad singh. Every time when i book over phone they never deliver gas cylinder on time. I have booked a refill cylinder in 2nd week of august but till now i haven't got delivery. Please take a hard step against these types of system created by some distributers.

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Address: Bangalore, Karnataka, 560015

My indane gas refilling consumer no cx12953272 i got msg from indane gas for online payment i paid through by my debit card 575rupees.. My online payment order no[protected] my invoice no[protected].. After that gas agency guy asked for payment by card only we paid two times for one gas refilling pls refund for the online gas payment.. We paid online payment and also by card payment through cylinder boy so kindly pls refund the online transfer amount 575

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This is to inform that the pump at sarai kale khan at new delhi, has pump machine which will show meter starting with zero and at the end it will just change to amount you asked.
I had this scenario twice when i asked them to fill diesel for rs 500,
(Cause of emergency only i come to this station and take only fuel worth 500), the meter will start at zero and till 450 it will jump to 500.
You tell them then they shout and misbehave,
So kindly look in to this matter seriously as they are giving wrong message for your brand and creating people.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Aug 29, 2019

Updated by Prk M123 Yes they are cheater

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