Indian Oil Corporation [IOC] Complaints & Reviews

Transaction id 191540058000010005318
Order number [protected]

I had made payment of rs.742.72 for a gas cylinder on indian oil website on 1st june 2019. I got an sms that the payment was canceled. When the delivery boy delivered the cylinder and asked for the amount, i paid him in cash and received the cylinder.

For my surprise after a few days, that amount was not returned back to my credit card and it was on my credit card bill. I contacted indian oil customer complaints number[protected] and raised a complaint with a complaint sr no - 1-[protected]

I got a reply from indian oil to collect the amount from the distributor. When i contacted the distributor regarding the refund, he was telling that he can't return the entire amount of rs.742.72 which includes some online transaction charges and he will return only the amount for the cylinder after checking his bank account. He also told that he can give only check and cannot pay me in cash as he needs a proof that he has returned me the amount properly.

I again contacted the customer complaints number[protected] and informed that i required the full amount transferred back to my bank account, where they reponed the same complaint sr no - 1-[protected] and then gave the same reply that to collect the amount from the distributor and closed this complaint.

As per my knowledge, when any online transaction gets canceled, the amount should get refunded back to the source (Bank account, debit or credit card).

Totally surprised and frustrated with the services of indian oil and the incapability of such a big company doing crores of transactions every day and not handling failed online transactions properly, like refunding the transaction amount back to the source of payment (Bank, debit or credit card).

1. Why should i go through so many hassles for a failed payment like going to the distributor's office and collecting a check and again going to my bank to enchase it?

2. Why should i get a lesser amount of what was made as a transaction online (Less than rs.742.47) and which got failed due to some server issues of indian oil?

3. Who is responsible to pay me the transaction charges which i maid for the payment. Is this the way, how a government-run organisation follows digital india payments?

Recently we filled our car petrol tank named duster which have tank capacity of 50 litres but the worker of petrol pump, sector 42c, chandigarh (Ashish petrol pump) have filled 60.93 litres at 10.04 pm today.
Already it had approx 10 litres in it before filling
I am giving you the receipt details for your information as follows-
Bill no.- 337400
Kindly please have a check and take some major actions and report us as soon as possible.
Hope to hear from you soon.
Thank you.
Contact us at -[protected] (Shubham goyal)
[protected] (Rajesh goyal)
Or
Email us at - [protected]@gmail.com

The distributor l v reddy gas service who deals in indane gas distribution in old bowenpally telangana, secunderabad is not delivering the gas cylinder if we book the cylinder and pay the money online. Even after repeated requests the agency people are not bothering to deliver the gas cylinder. This is the second time we are facing the problem. Will there be any solution?

Hi,

I took gas connection one year back from "mourya teja indane gas agency" and due to some personal reasons i had to leave bangalore so i had to close the connection.

I requested for closing gas connection, in first week of may 2019 and they closed it and after checking for deposit amount for two gas cylinders they said that it will be refunded in 4 to 5 working days.
I waited but didn't get deposit amount back. I have called them more than 30 times to remind them that i have still not get deposit amount and everytime they give an excuse that it will get refunded in few days.
It's been more than 2 months and i still have not received the deposit amount.

One time when i called them, then they said that they have refunded the amount and the name which they mentioned and account number was someone else name, not my name and was not my account details.
If required i can even provide my bank statements to prove that deposit amount is not refunded yet.

It is really frustrating now to call them and in return either they don't pick call or give an excuse to wait for few days.

I am attaching the gas connection termination form which i received while closing the connection.
Consumer number is[protected][protected]).

Kindly take required action.
Kindly let me know when will i get my deposit amount back for two cylinders?

Here is the address of gas connection provider.
Mourya teja indane gas agency, no.125/6, tavarekere main road, btm layout 1st stage, bangalore - 560029, near tavarekere bus stop

Spurty gas agency located at alwal in hyderabad was not bothering about consumers problem, i transferred from shamshabad to alwal and submitted all necessary documents to management, they told everything fine, but iam unable to book gas and i again went to them, they told problem is rectified but still iam unable to book gas and the way of solving the issues from them is not up to the mark, plz take care of consumers and plz look in to my problem with consumer number [protected]

I had to pay cash for the gas booked online. I had paid the amount - Gas agency was Sheela Gas agency. Reference number for payment[protected] is the number of reference. Invoice number is 47828397. Inspite of payment of the money online around 634, I had to pay the cash in person when the person came home. Please ensure that the amount is refunded.

Reffer to my complaint i'd 2288380. Received an email saying

Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 675.50 made on[protected]:01:27 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team
Amount not credited to my account

Ndane — non receipt of gas cylinder

Jai gopal verma
Vpo meham distt rohtak haryana
Dear sir,
I am customer of indane gas holding facility of double barrel. My consumer no. Is cx23868648 my indane distributor is "meham chaubisi indane in
Meham distt rohtak haryana. I have made booking for refill on three times in this month of june 2019. I met with the gas agency officials and requested to deliver my gas cylinder but they paid no attention on my request... On 23/07/2019 i made a reminder about non delivery, there was voice message that last delivery was made to me on 28.03.2019but in fact no such delivery was made. It is learnt that said distributor is playing some mis-chief always. On being contacted the distributor in this matter his behavior was so rough. I am a govt official. You are requested to kindly make an inquiry in the matter. Pl also see that issue is resolved at an earlist.
Yours sincerely
Jai gopal verma
Vpo meham distt rohtak harya

Since jan2019, gas cylinder weight is not upto the mark,
Also i booked last refil on saturday 29/jun/19, and received sms for cash memo generation as well delivery of the cylinder but no one has approached me yet for this delivery. It seems scam in distribution network
Gas agency - sodhi gas station, saket new delhi, 110030
My consumer no - [protected]

I applied gas connection online from indane distributor rcb gas agencies kerala, pathanamthitta district, konni registration no : n181103117457121627185. What i ordered have been canceled by the problem of address. So for that reason i changed my address for the distributors and their reply was that they didnt recieve the cash in their account. The issue has been going on from novenber 24, its been nine months from now. I need the refund. The gas agency didnt get the money, so my question is where did the money go then? I need the response as soon possible.

I filled rs.1000 worth petrol today (July 1, 2019) from indian oil petrol station in parel (Mumbai). But the petrol was heavily contaminated with large quantities of water. Immediately after filling the petrol, my car started vibrating and it broke down because of which i suffered immense agony through out the day (In addition to missing my office). I called a local mechanic who confirmed that there is heavy water content in my petrol.

I confronted the petrol pump owner (Mr. Alok, mobile - [protected]), he agreed there has been water contamination in petrol and he refunded rs.1000.

However, my car is in bad shape and may require repairs that may cost rs.10, 000.

I request for compensation from indian oil/ dealer for causing much trouble and expenditure for repairing my car.

I am attaching bill from the petrol station for reference.

This is inform that yesterday we have face one incidence by fire on my gas cylinder due to regulator leakage issue and i have loss my regulator due to fire.
I have got replace a new regulator so this is free of cost or not...

Avanish kumar tiwari
Consumer no. [protected]
Address. Shiv ganesh nivas, near suman shilp apartment, parande nagar dighi, pune
Mo no [protected]

Dear sir,

This is behalf of ms. Geeta devi. She got indane gas connection under the ujjawala yojana, she got 2-3 cylinder in starting of the cycle. After jan 2017 she is not getting any cylinder. She approached multiple time to the distributor to know the proper reason but the distributor give a one-word answer, your connection has been discontinued by indane. Now i come with you to re-activate my existing connection. Please help me.
The consumer no is [protected].

Hello,
This is regarding online payment issue. Even though amount got deducted but i have not received any confirmation from ioc. However distributor (Cauvery indane distributor, krishnarajapuram, bangalore - 560036) again collected money from me.
I had followed up with this agency for almost 15 times till date. But the manager is least bothered and everytime says the same story : we are looking in to it. Its more than 6 months. I am seriously fed up with this guy. His contact number : [protected]
Name : sivaramakrishna p
Indane consumer number : [protected]
Date amount deducted : 14/01/2019
Online payment transaction reference number:[protected]
Total amount deducted : 685.00
Please help me to resolve this issue.

मैं प्रार्थी मेरा ग्राहक संख्या -CX 23529065 है मैंने इंडेन गैस सर्विस मुंगरा बादशाहपुर जिला -जौनपुर उ0 प्र0 के मोबाइल न0-[protected] पर दिनांक[protected] को अपना सिलेंडर बुक किया था जिसका कैश मेमो नम्बर -[protected] था परन्तु सिलेंडर को आज तक डिलीवरी नहीं किया गया है और डिलीवरी के समय डिलीवरी का कैश मेमो/बिल से अधिक भुगतान मांग जाता और प्रार्थी घर से तीन किमी0 बुलाकर सिलेंडर दिया जाता है। इसका विरोध करने पर मेरा सिलिंडर को निरस्त कर दिया गया और दोबारा सिलिंडर बुक भी नहीं हो रहा है। कृपया उचित कार्यवाही करने की कृपा करें।
भवदीय
जमाल अहमद
ग्राम-जयपालपुर पोस्ट रामनगर
जिला- जौनपुर उ0प्र0 222202
मोबाइल-[protected]

I have house hold gas cylinder on 25th june 2019 vide booking for con no cx21152194 is registered with ref no.703360 and payment has been done thru online for rs.753. Cylinder got delivered on 27th june 2019 cm no.[protected] however the delivery person had collected cash payment inspite of payment has been printed in the bill. I have been following up for the past 3day no response received. I would request to the inform the concern dealer (Shivshankar agency-porur-chennai) to return the amount - j. Lingaraj

Sir, my lpgid is :[protected], i have booked a cylinder on 16/06/2019 after booking the cylinder i have received a link through which i have made online payment on the same day. The amount of rs.742/- has been deducted from my debit card on the same day, but on 20/06/2019 when i received the cylinder i was asked to pay the full amount, i have visited the dealer m/s. Disha indane on 21/06/2019 and registered my complaint. But till today i. E. 29/06/2019 i have not received any refund of the amount. The amount was deducted and the statement i have received the following remarks pos:indian oil corp/mumbai/[protected].
Sir, please look into the matter at the earliest.

Dear sir, i request to say that i m your consumer of indian gas from shuklaganj gas service, district unnao, state uttar pradesh.. My consumer no is 23751662 and also consumer name suresh kumar.. Sir every month i book my gas as home delivery but sir the shuklaganj gas service has not send my gas every month. When i reached there than the employee of shuklaganj gas service do bad behavior than me.. And also abuse me.. And send gas after 10 to 15 days and my gas end every month when the cylinder reached at my home.. So sir plz clear my complain

Name of the fuel station : tirath automobiles pvt ltd

Sir/mam

I got my car refueled from the above mentioned fuel station, while my car got refueled my another car got heated, and when i asked for the help they refused to do so and when we asked them to let us park the car for sometime so that we can arrange the mechanic to repair the car they literally misbehaved with us and denied to help.

Hi team,

I was booking online my domestic cylinder. Money was debited from my bank but booking failed. No refund has been received yet. Please look into the issue for resolution.

I will be grateful for your help in this regard.

Consumer no. : [protected]
Lpg id : 3 [protected]
Failure reference no. : rf15613625
Upi transaction id :[protected]
Amount debited : rs 763.50

Pfa snippets of the failure message and my payment done message.

Thanks and warm regards,
Anamitra bardhan roy
P#[protected]
E# anamitra. [protected]@gmail.com