Indian Oil Corporation [IOC] Complaints & Reviews

Indane gas consumer no. 9485
I have booked Indane LPG gas cylinder on 22.4.2019 online booking no . 457510 & the same payment was done Rs. 749.50 through link provided by company & next day person from Indane gas agency reached at home to deliver cylinder as per booking & he was also asked payment, I have old him payment has been already done through online payment link. But he told me payment was not received to Deonil Indane gas agency of Ghugus.So that, I was paid him in cash Rs. 749.50 against delivered gas cylinder.Massage received through Indane gas me on 1st May regarding payment for LPG gas has been failed & refund will process on 1 st May. But till date after one & half month refund of payment not received.

Shree vighnesh gas agency, housing colony dhanbad, Jharkhand k kilaf Mai Kitna Baar complain Kar chuka Hu lekin koi sunwayi hi Nahi huya aaj tak. Wahi rawaeya saale logo ka samjh me Nahi aa Raha hai kaise saale logo k license rad kawa du . Taki ye saala road pr katora le k bhikh bhange saala sb.kam se Kam saale logo ko 10 Baar phone krte hai aaj kal karta phir v Nahi to higher phone Karne baad ya ha kr waha Gali galauj krna padta hai Mai hi Nahi kitne logo waha ja Kar Gali dete hai lekin wo log ek dam Naga hai sunta rahta hai aur ladta hai lekin apna system Nahi sudharta hai. Aise saale logo ko to ek dam license rad kr dena Chahiye.

Hello Team,
I have tried to book refill cylinder on 24th April, The amount has been deducted from my Credit card but transaction failed. Website display the error message due to some technical reason and service submitted to distributor.
I have contacted the distributor- SRI SADGURU INDANE SERVICES, Kodichikkanhalli, Bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, Its been pending more than a month time.
Name: Sandesh B
Consumer No: [protected]
Order Reference No[protected]
Amount Paid: 708.00

I have booked a refill gas cylinder on[protected]:50 with transaction id-[protected] and tid - s19819071 thought debit card the transaction got failed however the amount deducted and was not refunded to bank account. I have received email from indianoil saying sorry and will refund your amount in 15 days. But still the amount is not credited. Could anyone look into this. Below is the email received. Customer id-[protected] lpgid[protected]

Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 727.50 made on[protected]:50:06 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team

Hi, i hold the gas connection [protected] at rs indane bangalore. I have two cylinder connection for the family size of 2 individuals. Today i got a sms from the indane that my gas connection has been disconnected due to inactivity for 1 year and this is done without any previous warning/intimation. I want to add that we are just 2 individuals and could not consume two cylinders in 1 year that's why we didn't book any new cylinder in the last one year. Indane move of disconnecting the same without any intimation is strictly wrong. I want my connection status to be active, kindly help me.

Regards,
Gurmeet
[protected]

I am the holder of consumer number [protected], lpg id is[protected]. That my name is rupak dutta but in the indane records it is being reflected as rupak dot dutta, there is a dot between rupak and dutta.
Upon questioning the indane distributor at new barrackpore renuka indane, they said it was my fault. It couldn't be rectified.
Matter forwarded to you....

I haven't received my refund yet of failed online payment of indane gas cylinder on 21st april 2019.
Kindly look into it
And do the needful

Details:-
Name =k b patnaik
Customer number =[protected]
Payment service id from my bank[protected]
Amount deducted :-714.84
Date 21st april 2019
Time 8. Haven't received my refund yet.

Kindly look into it
And do the needful

On tue, 30 apr 2019 4:40 pm indane, wrote:
Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 706.50 made on[protected]:25:19 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team25

I am enclosing the reply mail from indane gas. But still till date i haven't received my refund back to my bank account.

On tue, 30 apr 2019 4:40 pm indane, wrote:
Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 706.50 made on[protected]:25:19 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team

Dear sir/madam,

I have availed gas connection from one of the distributor in ongole, andhra pradesh in 2008. Later same has been disconnected in 2014, but my adhaar number which was linked to that consumer number has been not yet removed till now. Due to that i lost all my gas subsidy amount for almost 5 years. We complained so many times but there is no positive response from the distributor. Kindly help me to resolve the same and to get my subsidy amount.
Name of the distributor: sri balaji indane gas distributor, santhapeta, ongole. Andhra pradesh
My consumer number:[protected].

Ref: lpg id: 3 [protected]
Consumer no. 6418
Distributor name : ayushi indane, rourkela, odisha
Distributer code: 124465
Iocl sr complaint registration - sr no 1-[protected]

Dear sir,
Dear sir, i booked lpg on-line and during payment there was two transactions & wrongly two debit of rs. 764/- was made in my bank account. Bank confirmed me about the transaction ref. No.[protected] &[protected]at (Ecom/online/techprocess payment se) & the amount of rs. 764/- was credited in lpg account. Also it is agreed by the customer care executive to reverse the amount of rs. 764/- when complaint was made at [protected]@. Gmail.com. Also confirmed the matter by telephone no.[protected].

But, i ma very sorry to say taha till today my amount of rs.764/- is neither adjusted nor reversed inspite of my repeated complaint

I, therefore, request your good self to kindly do the needful to resolve the long existing complaint.

Dear sir, i have a gas connection with indane gas agency (Dumdum gas supply agency, kol-74). Consumer’s name - anindita biswas, consumer no - [protected], and distributors code - 140400, i am not getting any subsidy since 1 year, distributor not helping properly.. Filled up all the forms, they are telling me to go to the alahabad bank. And bank is not taking any responsibility. My husband has been passed away. Am unable to continue gas without subsidies. Please take necessary steps. My contact no which is attached with gas connection is [protected].

My name is b. R. B. Naidu from bangalore and my indane gas consumer no. Is [protected] and the distributor is ganapa indane gas distributors. On[protected], paid rs.716.35 through online to get my refil gas cylinder as per the sms received from the company. But, when your delivery boy came to deliver the cylinder, i was asked to pay cash as there was some problem with on line payment and he assured me that the amount paid through online would be returned to me. I paid cash and got the refil. But, i have not received the refund sofar inspite of more than one month has elapsed. Govt. Is encouraging digital payments and a consumer like has to face thi kind of pproblems who follw govt guidelines. Please look into the matter and arrange for refund of the same at an early date.

Subject of Complaint: Deactivation of “Give it up” Subsidy option Company / Product Name: INDANE GAS
Sir / Madam,
This is to inform you that it was wrongly enrolled the “GIVE IT UP” SUBSIDY option for my LPG connection by one of my family members who is ignorant to understand English Words .So, I request you kindly to deactivate this enrollment, my Consumer No.[protected] .So that I can avail the LPG cylinders in subsidized prices. It's my humble request to kindly deactivate my “GIVEITUP” option and credit my subsidy in my account as I don’t want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Below are the Indane LPG Gas connection details: Email: [protected]@gmail.com

Consumer No.: [protected]
Consumer Name: Venkatesh.M
Distributor Name :Rashmi Indane Gas Distributors R.R. Nagar Bangalore

Sir,
I lost my gas passbook and don't know what to do, i want to have a new one,
So that i can use the cylinder in right way. Please try to avail me the new one. I will be thankful to you for this kind act.
Thank you
Consumer no-. Cx2 1428 660
Consumer name-. Runiya devi
Gas agency - lohardaga gas
Agency, chatar
Bagicha, lohardaga 835302

S. Ramamurthy, mobile no; [protected]. Address : 4/67, vellala street, purasawalkam, chennai-600084. Customer id. No. Cx 4017925; lpg id no.[protected]
Agency : deepa gas agencies, 93, gangadheeshwarar koil street, purasawalkam, chennai-600084. Sap code no: 520683.
Subsidy not received after 6/12/2016
Bank ; indian bank, alagappa road branch, purasawalkam, chennai-600084. A/c no.[protected]

1.The refill to 72105 delivered for the first time at 12.35 pm on 25 May is under weight since the delivery man refused to bring the weighing machine. Instead taken back the refill immediately.As per mandatory requirement, why has he not carried a weighing machine during delivery of refill?

2. The invoice for the refill is
[protected] dated 09 May 19.

When the invoice is dated 09 May, why it has been delivered on 25 May. A delay of 16 days from the date of invoice, which means that my refill had been diverted to someone on 9 May for a premium and after my follow up, it had been delivered today.

Please do provide an official written reply since this mail can be treated as an official complaint. Photocopy of the invoice is enclosed for ready reference.

With best regards

KVK

On date 14 april 2019 i purchase petrol from ms harendra singh filling station, hatholi, agra, up, india.

By applying some trick they filled less petrol in my vehicle.

I registered complaint to your customer care no.[protected] by complaint no. 1-[protected] and 1-[protected].

They have send me message that some necessary action has been taken and then closed my sr number without giving me any detail about what action has been taken against it.

So i am requesting you that please provide me detail about action, that you have taken against it. And also i have not received any compensation against it.

My consumer no:[protected]
G. Kanagaraj
I have booked cylinder refill on 02/12/2018 for an amount 854.67 to indane distributor alagar indane agencies, madurai. The distributor told me that don't to an online transaction, we will not consider that amount. After that, i have received 6 cylinders but the amount is not adjusted or returned to me till date. What can i do? I have repeatedly asked more than 8 times, they never respond to my request. Kindly advise the distributor to return my amount at the earliest. There are many customers face such problems
Thanking you
Kanagaraj
[protected]

Yesterday i visited devgan filling statiom rayya. I told him to fill petrol for rs420. He was starting immidately after last customer. I stoped him to reset machine to zero. Then he started filling extra premium without informing me. They are having both normal and extra premium stock but operator is filling extra premium without giving information to all customers. When i asked about same then he started argument. He said that there is fifference of rs2-3 only, why are you bothering for it. When i asked for complaint register, he refused to provide the same.

Hi, i did a refill booking on 21st march and paid using upi channel. Indane gas service said that they didn't receive the payment, however, the money got debited from my account. Then i received an email from indane after one month realising that they had received my payment but due to some technical issue they could not apply it to my account and refund would come to me in 15 days time. It's been a month now and there is no clue of my refund.
Kindly look into this and provide a resolution at the earliest.

Here is the email copy received on 30th april from indane service centre.

Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 698.50 made on[protected]:00:39 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team

Hello team,
I have tried to book refill cylinder on 24th march, the amount has been deducted from my sbi account through google pay but transaction failed. I have filed complaint twice through call centre (Last complaint no: 1-[protected]) and once through mail to [protected]@cyfuture.com. I got reply that it is a case of failed map transaction, issue has been escalated to some hois team. Some indane employee spoken to me over phone from the no [protected].
I received the mail from on april 30, 2019 saying amount will be credited back to my bank account within 15 days, but not received the money.
I have contacted the distributor - murali enterprises, kalyan nagar, bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, its been pending since almost a month.
Name: m n mondal
Consumer no: cx26236895
Amount paid: 693.00
Date:27/05/2019

Regards,
M n mondal