Hi team,
I went to refuel in iocl bunk (Opposite to cognizant tco, 5/535, old mahabalipuram road, okkiyam - thoraipakkam, chennai - 600097), on 05-october-2018 (Friday) at 23:04.
I clearly said 500 rupees, he clicked a button 'c' in the pump machine and started filling.
While filling he asked, is it for 100 rupees, i said it is 500. He said sorry and acted as if he is resetting the metre to 0 and typing 400 in the pump machine to set the amount.
Meanwhile another guy in the pump distracted me asking "whether the payment is by card", when clearly i had my debit card in my hand.
When i replied to another guy and saw the metre in a matter of seconds, it crossed over 150 rupees, also the metre didn't stop at 400 rupees and he manually stopped at 400.35 rupees. Intentionally he acted as setting it for 400.
So he clearly cheated me 100 rupees. Also i can see my bike's fuel indicator which was less by a point. When encountered it, he started arguing that "he refuelled for 500".
Then i left as i was so tired after working hard for 12 hours and ended getting cheated on my hard earned money.
I hope prompt action will be taken.
If action taken reply to this message.
Thanks & regards
Illayaraja p
P. S. - this complaint number might be around 88 lakhs, which is hard for you to action on all complaints. But only when strict actions are taken, the complaint rate will go down.
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
quality and quantity is not good .. facility also not available
location :- bhaluani, deoria
pumb:- indian oil