Indian Oil Corporation [IOC] Complaints & Reviews

Date 08/05/2023
I have Renault Triber which have a fuel tank of 40 lits capacity. every time I fills 30 lits of petrol in tank. the fuel indicators shows tank almost full, ie remaining petrol in tank +30 lits. on dated 08/05/2023, I filled 30 lits petrol from 3 STAR FUEL STATION, G BLOCK, 50 INDIAN OIL CO MUMBAI.
After filling the fuel tank indicator was not showing full. according to my calculation I got 8 to 10 lits petrol less .KMs showing at the time of fueling 6565kms. photo taken at 6615 km. one white line of fuel tank indicator exist up to average 93 kms. the two white lines exist up to 186 km -50 kms= 136 km less running. means 136/15.5 [average] = 9 liters of petrol received less.
please take strict action against the 3 star fuel station.

I had booked my gas cylinder on the 5th of May. My consumer number is CX6943978. The order number was[protected]. Yesterday I received a message that invoice has been generated and today I received that cylinder has been delivered. I have not received my cylinder at all. I have made full payment for this cylinder. How can it be marked as delivered when it is not??? Kindly let me know what I should do?

I have a hero duet scooty. My petrol capacity is about 5.5L . But recently(08.05.2023) i filled petrol at Shri Jalaram Filling Station here at Jaykaypur, Rayagada district. It cost me ₹700, i have never paid that much to make my tank full, even though i had some petrol in my tank already. The screen reflected ₹700.3 and 6.54 L, and i was astonished to see that. That is outright fraud. I have never paid that much to fill my tank when my petrol bar was blinking, i understand that the number might fluctuate for various reasons, but that much difference is questionable, given that my petrol capacity isn't that much. I didn't question them at that point because i myself wasn't sure about the capacity of the tank, this vehicle is driven by mom, and i live in a different city. And according to my mom, the maximum she has paid till date to fill the tank is 500, when the petrol bar was blinking.

Sir,

Consumer No.
[protected]
Jayamalini
Booked on 17/04/23
Invoiced on 26/04/23

Vijai gas agency
Kandanchavadi, chennai south.

Spoken to Manager Mr. Rajesh, yesterday. He informed that delivery boy went on leave, and promised to arrange delivery today.

No response today. Neither Mr. Rajesh nor office staffs responding phone calls.

Lot of mental torture and agony.

Not able to move out of home, expecting for cylinder delivery.

This delay will also affect our next booking.

This is our 2nd complaint in an year.

Pl. do the needful and deliver the cylinder immediately.

Thanks

B jayamalini
Cons. No. [protected]
Ph. [protected]

I have put petrol for 1500 on 21/04/2023 and the guy in the station asked to credit the money to [protected].. money got debited, but since there was some over limit with his gpay, it didn't process successfully. He again asked me to pay by card and I paid 1500 again.. later sometime, 1500 debited in gpay was successfully credited to his account..I contacted him and he said he will send it as soon as he goes to the petrol station.. but after that, he is not attending my call.. it has been more than a week now .I'm not able to get this petrol station contact number.. I need some help

My name is Anoop C Baby .My Xtra reward card no is LY[protected].My registered mob no is [protected].Filling the petrol the points are not adding to my card for last 1 months.please resolve the issue photos attached for your reference

Indian oil petrol pump at TCI MADANAYAKANAHALLI, is not accepting UPI payments. The personnel is also rude when asked about it. They only accept cash/card. Why are they not accepting UPI payments in the digital age?

Please make sure that UPI payments are supported

Sirs,
I have lodged a complaint online about leakage in my gas cylinder vide SR no.[protected] on 25/07/2023.

I have received an email on 27th April 2023 as follows:

[protected]@indianoil.in
Apr 27, 2023, 6:16 PM (2 days ago)
to me

Please refer your feedback on My LPG cylinder is having leakage. It was in use for some days. Unexpectedly we realized that the cylinder is leaking. I
called the emergency number but it is not working. Therefore, you are requested to kindly do the needful urgently.
Thanks
R S PILLAI
Mob.[protected]
with SR no.[protected]
Reply from our Customer Feedback Officer is :-
Distributor was advised to send mechanic.
At the outset, we regret for the inconvenience caused to you. We are advising the distributor to attend the complaint asap if not already attended by now/if required they will replace the cylinder/PR immediately as per the policy . For emergency/leakage in future, kindly call 1906 24X7 or our CSC no.[protected] during office hours on weekdays.
SRI SAILA GAS SERVICE srisaila.[protected]@gmail.com [protected] / C. RAJANI [protected](Satish Mgr)

It's a matter of great concern that nobody from Indian Oil Corporation / it's dealer had bothered about the gas leakage complaint which is a serious matter even after five days from the date of complaint.
Nobody has reported here till 4.00 PM on 29/04/2023 and the defective cylinder is kept at my residence.

Therefore you are requested to make an enquiry and do the needful urgently.

I booked the GAS Cylinder refill to supply on Sunday i.e. 23/04/2023. I paid extra money as suggested while booking. I am sorry to say that the Gas Cylinder refill is yet to be supplied. What is the use of Preferred Day/Time Delivery when not attended to??? Refund the extra amount and remove such an item (Preferred Delivery).

Dear Indial Oil team
Last wednesday 19/04/2023 morning 10.30 am i was filled petrol on my Renauld Kwid car Krishnagiri, tamilnadu, JP Fuel Agencies, i was filled petrol 10 litre Roundly Already i have 10.litre approx in my tank, after filling petrol my car digital fuel meeter in same condition its mentioned single point only after noticed and ask to fuel station person he not answer me properly give bill only and After i was travelled around 80 kms my car fuel is low alram noticed then only i find they are cheated me they are not filled petrol on my car kindly take severe Action on this fuel Station avoid this type off issues in future, For your reference attached the Fuel bill, and after fill fuel my display image

Thanks&Regards
Sakthirajan

IOC pumps at KonniI, District -Pathanamthitta, Kerala -689691 are not filling the Air at Fuel Station, The are refusing to saying that the machine is not working, Kindly take corrective measure

Today i went to aunsh petroleum for petrol filling in my scooter. The staff over there filled premium petrol without asking me and without my consent. It cost 103 Rs. On pump also there was nothing mentioned about premium petrol. When i told her about that cheating, she told me to pay as per normal rate of petrol.. this is serious issue..i was aware customer so i saved but by this kind of practice how many customers they might have cheated. Kindly take action.

Petrol pump worker stopping in between giving petrol on the excuse that he didn't heard the amount & pumping petrol little by little. Petrol came to low. Happened 3 times with me by that particular guy at lingipur petrol pump, bhubaneswar

Haryana sonepat
Sonepat gas agency kakroi road sonepat
Today delivered a cylinder at house no 1263 sector 23 sonepat
Delivery boy behaviour was intolerable with old lady.
[protected]

I wanted to full the fuel at the fuel station. I paid 500 and waited for the fuel to be filled. The range before filing and after the fueling was the same the range was 40kms, which means the fuel is not filled.

Sir,
I have booked gas on 28 Mar 23 (Invoice No[protected] and still waiting for delivery. This gas agency (Vayusena gas Agency) is inside Air Force Bhisiana, and we are always facing the same delivery issue from a long time. The manager of this agency always give the same answer what I can do if delivery boy is not coming. As a consumer I am asking what you should take action against this type of act due to which your customer do not get cylinder at their door after paying delivery charge. If delivery boy is not available they should hire some other and it should be in practice about the absentee of delivery boy to the Sales officer IOC of that area. I have received the order delivered message (attached as file), but today also I am waiting for the delivery of gas cylinder and on query they told me to collect the cylinder from godown.

One more thing, we are not able to do online booking and payment. For this we have to visit agency always, I know it can be booked and payment can be done online. Please instruct gas agency to continue online booking.

I hope IOC will resolve these issue with fare means. Thank you.

Indane dealer (Shirdi Sai Indane Gas Distributor Domlur) took money for new connection. They didn’t give me the bill, they said that I’ll get the bill after I get the cylinders. I was supposed to get the cylinders in 3 days, now it has been more than 8 days, and now they’re not even picking up the call.
I want to file a complaint for two reasons:
1. They took the money and didn’t provide the bill.
2. Didn’t deliver the cylinder on time.

I want Consumer Forum to hold IOC accountable for this. I checked that there are numerous complaints against this deliver on google and Consumer Forum, but it looks IOC doesn’t care one bit about its Consumers and is okay with its dealers harassing their customers.

When i try to login it shows (The user account is locked or disabled. Please contact the System Administrator.) help me with this.
I want new gas connection so i tried again and again.

Very dirty washroom and hanging clothes in ladies toilet also no water available to wash hands

The staff is saying that no one come to wash it
No light in washroom there is dirty smell
Staff is denay to take photos

Refusing to fill air in tyres stating machine is not working.
Air filling machine is not working since last year. Staff donot co-operate when asked about the air filling machine. Complete address is as follows:

Indian oil petrol pump, survey no.2
Basan, ferozpur, shram marg,
GIFT CITY-382355, Gandhinagar, Gujarat