Indian Oil Corporation [IOC] Complaints & Reviews

Hi All, My name is Dr. Vijay Patrikar. I am from Nagpur and is a Indian gas user. I want to file a complaint against my Gas distributor agency named Bhende Gas Agency, Dhantoli, Nagpur, Maharashtra. Every time we booked gas number we has issue in getting cylinder on time. We get very bad experience with Agency members as they also didn't stay on their words for delivery and sending cylinders at least 10-12 days after booking.

It is a case of purnea, indane popular gas distributor .The employee mistaken my dad's name in updating his while name is correctly written in the owner book of cylinder and written laxmi kant mishra instead of laxmi kant sharma and when my mom asked to correct it he told that there will be no problem in it and for it my mom told them many times but they didn't listened to her and the cash memo is still in the name of laxmi kant mishra and during DBTL registration when we asked that will it create any problem in this registration than he told yes and asked for 1500 rs to change my dad's name which was a mistake of your employee and now on cylinder we are paying 827 rs but no getting the subsidy

I have not been receiving any subsidy even after linking my Aadhar & Bank account. I checked the DBTL status and Aadhar seeding status in the Transparency portal of IOC, but in the feed back column the Aadhar is seeded correctly and the Bank account no. against is entered wrongly. According to the instruction from the feed back page I contacted my dealer to correct the mistake. So far there is no progress. The dealer is not able to convince with a satisfied replay. I therefore request your complaint cell to let me know how can I get the bank account no amended correctly.
Name of Consumer : SAINU
Consumer no : 240
LPG ID : 3 [protected]
AADHAR :[protected]
Bank AC no : [protected]
Bank Branch : SBT, Punalur
IFSC : SBTR0000059
Dealer : GANGA PRASAD AGENCIES, PUNALUR

Dear Sir/Madam, I am Booking the refill on[protected] but refills not received on till date.. So kindly request resolve the matter on urgent basis. I facing problem on daily routine . Thanks & Regards, Rakesh Kumar Sharma Customer No-4442

"Astha Indane" is not able to handle the consumers spreaded upon a large area of Surat and there is a long time needed to get the refill. At times, consumers need to wait for a month or more after booking the refill. The delivery person do not deliver the refill in the area "Mota Varachha" and arround and the consumers are forced to take up their empty cylinders and stand in the line in the scorching sun for minutes together at the place where the cylinders are unloaded for door to door distribution and carry the filled cyinder back. If a person is not ready to go and get the refill from the so called "Godown", the distributor cancels the booking with a handy reason saying "he could not find the address". AND THE WHOLE CYCLE REPEATS. Further the distributor demands for 20 to 50 Rs. above the refill bill at the time of handing over the refill, and this depends on where the delivery is done.Upon all this, refusal toward the "DEMANDED TIP" he threatens us by taking back the refill or delay in the next one.

Dear all see if you could help me !!! Thanks in ADVANCE to all readers 1 Advertisement Reference: Daily LOKAMT dated 13.7.2012 2 Location : upto 3 km from Akkalkot bus stop on Akkalkot - Wagadari Road SH-162 Though I was adjudged at first rank among the all applicants namely (Given below in order of Rank as made available by IOCL) S. No. Name of applicant Rank 1 Sanjivkumar B. Kirnalli 1 2 Ashpak Mustafa Balori 2 3 Renuk Sidramappa Mangarule 3 4 Tejswini Bhimasa Pujari 4 Subsequently the above was revised for reasons not known to me and to my utter surprise the applicant ranked at 4th position was adjudged at Rank 1 and I was placed at Rank 2. In view of above I had no option but to seek information under RTI. On Review of the details provided to me under RTI, I communicated my observations, discrepancies, apprehension etc. etc. to the concerned refer my letter date 16.8.2014 addressed to GM, Maharashtra State Office, IOCL Mumbai. I received the reply stating certain things are not in purview of them. While I am not aware in whose purview the matter is covered on various points raised against applicant ranked at 1st in subsequent revision neither I am advised to seek relief from one who is concerned. Major points of my objection were as follows: 1 Page Numbering serially: Alteration, renumbering, duplication in page numbering (not serially numbered as per instructions to applicants) 2 Check List: Not providing the check list of documents, subsequently provided on demand. 3 Land proposed for RO: a. Land proposed for RO is not as per requirement of IOCL advertisement b. Land Documents: Incomplete documents of land. Land comes under KUL KAYADA and is permitted to be used for Agriculture purpose only, as per order of the authority permitting for purchase of land (Tahasildar). Affidavit made by land purchaser to abide this condition, all such information is not provided as per data details received from OICL under RTI. 4 PAN Card: Mutilation 5 Experience of applicant: No experience as per details provided in application, Present occupation- Education, as mentioned but strangely experience certificate from IOCL RO at Solapur enclosed. (If correct it is pertinent to provided duration, wages or salary for the duration, PT paid etc.) 6 Prof of income: PAN and Income not correlated, IT returns not found in data provided.

Myself Bimal Chandra Barman, and my Aadhaar No[protected] and consumer no is [protected]. But in same Aadhaar no consumer name is shown Parimal Debnath & Consumer No. 04522 LPG ID[protected] So you are requested to correction the same. My details:- Distributor Name :- SATYANARAYAN GAS AGENCY My Aadhaar No[protected] and consumer no is [protected] Mobile No.[protected]

Dear sir, i had indane gas connection in phillaur from kartarsar agency. i am transfered in jamshedpur and for i wanted the tv out slip from them which they gave but was not legible so i told them to give a new one but they said agency guys will understand. and when i showed them here in jamshedpur they said you have to get a new one or contact them and clear it, so its been more than 20 days that i have asked them but they never replied or gave any answer at that very time. they are really bothering me but i don't know how to resolve this. so please help me sir. my previous copy number was PB 18536 in name of ajay kumar singh, noormahal road, phillaur. you can contact me on this number [protected]. Thanks & Regard ajay kumar singh

Its been almost 40 days after submission of all the required documents at GAS agency and Andhra Bank for the online linkage of aadhar and the bank account for getting registered for subsidised linkage. At bank the linkage was successful. We have already received SMS confirmation from bank and we have twice submitted the documents at gas agency(Padma Gas Agency) but still linkage is not happening. We have been in touch with Call center on-[protected] but in vain. No one tries to solve the issue nor capable to address or resolve the issue. Even the complaints are not addressed and its very shocking. Andhra Bank Account No:[protected] Aadhaar No:[protected] Consumer no: 10336(Shyam Sundar P) Hope we get some positive response with these complaint Sandhya [protected]

Good afternoon sir I booked a refill and I got a confirmation message on 8/1/15 that cash memo([protected]) against booking no(642253) had been generated. It's 16/1/15 but still the cylinder has not been delivered. This is not first time that the cylinder got delayed. It happens very often. I am facing a lot of difficulties due to this delay. The agency is TEJ Enterprises, Gopalpura, Jaipur Kindly take appropriate measures for the same.

I am a customer a insane gas present in Chandigarh my mailing address is # 2048 sector 25 d-Chandigarh my phone no. is-[protected] sir i am booking a sylender in dec month my cash memo no. is [protected] dated-01.01.2015 distibuter is city gas service sector 37 c Chandigarh i am amount pay by cash to 736/- but we have not a subsidy in my account i am recive a massage to insane 303/ subsidy givan to rong account, iam givan to distibuter attsted by satet bank of india sec 14 my a/c no[protected] & adhhar card but subsidy gose to last four disit a/c no is 9232 why please reply me.

KV SURESH KUMAR C.No: D0007053 PRASANTHI GAS AGENCY; PUTTAPARTHI, ANANTAPUR DISTRICT; A.P. Booking Date :[protected], 1.45.p.m.; Booking / Ref.No: 240395. Till date there is no Delivery, many phone calls made to the agency, most of the time - do not pick up phones, rarely when phone picked up, they respond next session or tomorrow but the time never seems to come. This is why today i am here annoyed to say that still there is no Delivery of Gas !!!

Dear Sir, Myself Abhaya kumar panigrahi having consumer id 34732 & i have booked for refilling on line having my reference number R[protected] . But the distributor (Urvasi Enterprises ) told me that there is not any booking as per their status. So what is the facility of online booking. Now what i have to do ? I am waiting since 15 days for cylinder & till now there is not any response. Now my both cylinder are empty. Please suggest & arrange. Other wise take necessary action to distributor to avoid this kind of disturbance with customer.

Today i.e. on 14/01/2015 i myself went for closing/blocking the consumer no. 4628209 dated 23/02/2008 which was transferred from ABHIYASH INDANE BHILAI. Both my parents died in 2012 [Sept] and 2014 [Sept] and i wanted to close this account. The office people told me to submit the cylinder and regulator along with the written application and gas Consumer Card which I did most humbly and after keeping those in their custody they refused to give any receipt on paper not even a word or signature. They said come and talk to the owner...when ?? day after tomorrow or some other day... The Indane office is quite far from my residence and many atimes I travel to other states... KINDLY HELP FROM SUCH HARRASSMENT WHICH MIGHT OCCUR IN FUTURE ALSO. DR.S.ANAND GIRI PH- [protected] MIG-9/1 KMDA NAGAR PHASE-2 BARRACKPORE

1 Advertisement Reference: Daily LOKAMT dated 13.7.2012 2 Location : upto 3 km from Akkalkot bus stop on Akkalkot - Wagadari Road SH-162 Though I was adjudged at first rank among the all applicants namely (Given below in order of Rank as made available by IOCL) S. No. Name of applicant Rank 1 Sanjivkumar B. Kirnalli 1 2 Ashpak Mustafa Balori 2 3 Renuk Sidramappa Mangarule 3 4 Tejswini Bhimasa Pujari 4 Subsequently the ranks were revised for reasons not known to me and to my utter surprise the applicant ranked at 4th position was adjudged at Rank 1 and I was placed at Rank 2. In view of above I had no option but to seek information under RTI. On Review of the details provided to me under RTI, I communicated my observations, discrepancies, apprehension etc. etc. to the concerned, refer my letter date 16.8.2014 addressed to GM, Maharashtra State Office, IOCL Mumbai. I received the reply stating certain things are not in purview of them. While I am not aware in whose purview the matter is covered on various points raised against applicant ranked at 1st in subsequent revision neither I am advised to seek relief from one who is concerned. Major points of my objection were as follows: 1 Page Numbering serially: Alteration, renumbering, duplication in page numbering (not serially numbered as per instructions to applicants) 2 Check List: This was not providing, but was subsequently provided on demand. 3 Land proposed for RO: a. Land proposed for RO do not meet the requirement specified in advertisement of IOCL. b. Land Documents: Incomplete documents of land. Land comes under KUL KAYADA and is permitted to be used for Agriculture purpose only, as per order of the authority granting permission for purchase of land (Tahasildar). Affidavit made by land owner to abide these conditions, all such information is not found in data provided by IOCL under RTI. 4 PAN Card: Mutilation (dated of issue needs to be checked) 5 Experience of applicant: No experience as per details provided in application, Present occupation- Education, as mentioned but strangely experience certificate from IOCL RO at Solapur enclosed while in same period was studying in Pune. 6 Prof of income: PAN and Income not correlated, IT returns not found in data provided. There are many other points I attempted to bring to the notice but all are washed away by saying simply not in purview. Therefore it is my earnest request to all readers to kindly enlighten me in whose purview the issues are covered and recourse available to me, Thanks to all in ADVANCE

1 Advertisement Reference: Daily LOKAMT dated 13.7.2012 2 Location : upto 3 km from Akkalkot bus stop on Akkalkot - Wagadari Road SH-162 Though I was adjudged at first rank among the all applicants namely (Given below in order of Rank as made available by IOCL) S. No. Name of applicant Rank 1 Sanjivkumar B. Kirnalli 1 2 Ashpak Mustafa Balori 2 3 Renuk Sidramappa Mangarule 3 4 Tejswini Bhimasa Pujari 4 Subsequently the ranks were revised for reasons not known to me and to my utter surprise the applicant ranked at 4th position was adjudged at Rank 1 and I was placed at Rank 2. In view of above I had no option but to seek information under RTI. On Review of the details provided to me under RTI, I communicated my observations, discrepancies, apprehension etc. etc. to the concerned, refer my letter date 16.8.2014 addressed to GM, Maharashtra State Office, IOCL Mumbai. I received the reply stating certain things are not in purview of them. While I am not aware in whose purview the matter is covered on various points raised against applicant ranked at 1st in subsequent revision neither I am advised to seek relief from one who is concerned. Major points of my objection were as follows: 1 Page Numbering serially: Alteration, renumbering, duplication in page numbering (not serially numbered as per instructions to applicants) 2 Check List: This was not providing, but was subsequently provided on demand. 3 Land proposed for RO: a. Land proposed for RO do not meet the requirement specified in advertisement of IOCL. b. Land Documents: Incomplete documents of land. Land comes under KUL KAYADA and is permitted to be used for Agriculture purpose only, as per order of the authority granting permission for purchase of land (Tahasildar). Affidavit made by land owner to abide these conditions, all such information is not found in data provided by IOCL under RTI. 4 PAN Card: Mutilation (dated of issue needs to be checked) 5 Experience of applicant: No experience as per details provided in application, Present occupation- Education, as mentioned but strangely experience certificate from IOCL RO at Solapur enclosed while in same period was studying in Pune. 6 Prof of income: PAN and Income not correlated, IT returns not found in data provided. There are many other points I attempted to bring to the notice but all are washed away by saying simply not in purview. Therefore it is my earnest request to all readers to kindly enlighten me in whose purview the issues are covered and recourse available to me, Thanks to all in ADVANCE

Dear Sirs/Madam, I am very much dejected to inform you that I had applied on-line on[protected], and got Reference No.N[protected] and also got KYC No.[protected] as well as Waitlist No.[protected].I also separately written e-mail on[protected] to Saaheb Distributor and replied by said distributor on[protected] that"YOU HAD BEEN CALLED BY DISTRIBUTOR AT NUMBER PROVIDED IN THE EMAIL TO PROCESS YOUR REQUEST.YOU MAY CALL [protected]."But when I called the said number on[protected], they said me that right now the new connection is totally stopped by Indane, and resume will be after[protected], after resuming they will informed me my said mobile, they assured me.Now today I visited their office and showed all relevant documents, they given me New Waiting List No.423 and told me that it will get new connection more than 2 months. I had also called your toll-free number and registered my grievance and got the complained No.1723918. So, I want to know that is it correct procedure by Indane to get new connection? Thanking You, Yours Truly, KIRAN KUMAR PRASAD. A/14/3 SUBHAS MARG 3RD BYE LANE, AIR-PORT ROAD, P.O.- PARNASREE, KOLKATA- 700060.(W.B.) MOBILE NO.-[protected]. Email-Id =[protected]@rediffmail.com.

I am an Indane LPG customer, bearing consumer number 34693 and getting LPG from the distributor M/s Lekshmi Gas Agency, Neyyattinkara, Thiruvananthapuram district of Kerala state. From the said gas agency LPG is now getting only 55 to 60 days after gas booking. Last time I have booked LPG on[protected] as booking number 492079 and on[protected] a message was received that LPG allotted to me as per cash memo number [protected], and the cylinder was delivered on[protected] with another cash memo number [protected], a gap of 1103 numbers behind the original cash memo. The gas agency has no satisfactory reply for the change of cash memo numbers. The same malpractice occurred in the previous LPG delivery during the September issue also. The reason for the cash memo number changes may strictly be verified and your goodselves may kind enough to stop the malpractices happening in the gas agency. During this financial year I have received only four subsidised LPG cylinders till date. Since my family members increased, one cylinder now runs only to 36-38 days. 55-60 days of delivery time make my family considerable difficulties. Hence I request that arrangements may please be made to get new LPG within 30 days after booking. P. Surendran, Shanthinikethan Perumpazhuthoor P.O., Neyyattinkara, Pin: 695126

DEAR SIR CONSUMER NO. 38054 Name: SHAUKAT ALI LPG ID : 3 [protected] I GOT MAIL FROM YOUR SIDE. We refer to your request Reference No BNK[protected]. dated 09/01/2015 for updating your Bank account details in our database for the purpose of receiving the LPG Subsidy to your Bank account A/c No :XXXXXXXXXXX149, Bank :BANK OF BARODA of IFSC code: BARB0GREENP. THIS INFORMATED DOCUMENT NOT RECIEVING BY LATA GASS AGENCY BAREILLY. I HAVE SUBMITTED THE ALL DOCUMENT BUT THEY DIDNOT UPDATED MY INFORMATION I SUBMITTED THE DOCUMENT BUT THEY RETURN BACK TO ME PLEASE TELL ME WHAT I DO FOR UPDATING THIS BANK ACCOUNT INFORMATION.

I am an Indane LPG customer, bearing consumer number 34693 and getting LPG from the distributor M/s Lekshmi Gas Agency, Neyyattinkara, Thiruvananthapuram district of Kerala state. I have registered my Adhaar Number[protected] both in the said gas agency and the branch of State Bank of Travancore, Neyyattinkara more than a year back, but my name is not seen included in the DTBL scheme till date. From enquiry, the gas agency said that they have already registered my Adhaar number a year back and their work is over, the remaining job of linking of Adhaar numbers has to be done by the personnel of Central Petroleum Ministry, and the agency have nothing to do more. Messages are receiving regularly in my mobile phone to join in the DBTL scheme by submitting Adhaar number both in the gas agency and bank. In this context what should I have to do anything more may please be intimated. From the public medias now it is understood that no LPG is issued for those who do not included in the DBTL scheme from 2015 February onwards. If it happens so in my case, very sorry to say that it is a punishment for the fault for which I have no direct responsibility. Hence I request that arrangements may kindly be made to include my name in the DBTL scheme as early as possible. P. Surendran. Shanthinikethan, Perumpazhuthoor PO, Neyyattinkara, Thiruvanathapuram, Pin:695126 Email: nta.[protected]@gmail.com Phone: [protected]