Indian Oil Corporation [IOC] Complaints & Reviews

My Agency name Guru prasad, Consumer number : 3818 my name Shivali Agarwal, Address - 202 fortune house, 131/1b/1 baner pune 411045. My Indane gas connection has been misused. I haven’t booked or received any Indane cylinder in Dec.

Dear sir, Consumer no: 28811 Name Shrimathi shetty "Shrimathi sadana" katta belthu(p.o) Kundapur(t), karnataka 576230 contact no: [protected] Refill booked on line on 23/11/2014 reg ref no: 272311 Refill not delivered till 19/12/2014 But in your online message Refill delivered on 27/11/2014 Now anjaneya gas agency not ready to supply refill .Because they sold our refill to somebody and they told us to re register pls help us

My Gas cylinder deLiverd on 11/12/14 then when I trying to gas booking, I am seeing previus boOking date . Otherwise my BooKing history is not updated. Con no OI259, agency orion indane mart, karimpur, Nadia, wb. Email "[protected]@gmail.com

Dear Sir, I Mr Manas mohakud, i have submitted application for new gas connection in integrated indiane gas agency Soro, Balasore, orissa on dated 09/12/2013 but yet distributor was not providing new connection so please consider my request and take necessary action against distributor agency and provide me new gas connection as soon as possible. With Regards Manas mohakud at/po-Bainanda Mangarajpur via-soro dist-balasore pin-756045, orissa MOB-[protected]

A million Dollar Question ? IOCL, and perhaps all LPG companies, have prescribed Form 1 (Bank Linking Form) to be submitted to the Bank & Form 2 (LPG Linking Form ) to be submitted to the LPG company distributor by the ADHAR holder consumer.. There is no column regarding Bank A/c details in Form 2 and there is no column for LPC consumer ID in Form1. It is surprising how the LPG supplying company will know the Bank A/c details of the consumer and how & where the subsidy amount will be directly credited by the LPG Co. None of the distributor is clarifying this point. Is not a fake and false process/assurance by the Company. Will the company will look to this and clarify the doubts of the consumer ? -ULK, A Senior Citizen & LPG Consumer.

Sir/Madam, I am the holder of consumer no is 29901. Name exactly as it appears in LPG Connection (IN BLOCK LETTERS) Mr. INBAVALLI KALAIMANI.MRS D-29305 is wrong. In my name MR is added in front and MRS D-29305 added at the end. Remove that Mr. and MRS D-29305 from my name. I would request you to correct my consumer name as INBAVALLI KALAIMANI S.

I paid Rs. 1172/- on 23.02.14 to ETAWAH GAS AGENCY against Cust. No. [protected] (8592) & got cash mem No.[protected], but only Rs. 435/- has been creditted into mY bank a/c No.[protected] with BANK OF BARODA and 2nd part of Subsidy has no been creditted into my aforesaId account as yet. Please solve my problem at earliest. Anil Kumar; Mb. No. 91 [protected]

I had booked refill on 14.12.2014 and booking no.was 487425 against my connection no.RT04440. Against my this booking number cash memo [protected] was prepared and I got message for the same. I again got message for delivery of cylinder with this cash memo [protected] on 16.12.2014 (Tuesday) but it seems my Cylinder has been sold by the Distributor as I could not get any cylinder till now. The Distributor Rohini Enterprises could not picked up phone on his given numbers i.e. on [protected], [protected], [protected], [protected]. Then I again booked my refill but the same was dismissed by the Indane company. Now, what is the way to get the refill is not known to me. Please cancel the license of Distributor urgently and deliver the cylinder urgently.

Kottayam, 18/12/2014 Dear Sir, Today (18//12/2014) morning I have lodged a complaint regarding non-receipt of subsidy amount. After registering my details in www.indane.co.in, I have noticed that you have deposited the above subsidy amount to my another bank a/c no. ie [protected] with SBT Kumaranalloor and the amount has been credited to my account. Thank you. I have another a/c no.[protected] with SBI KK Road Kottayam. Earlier the subsidy amount were credited to this account. This caused the confusion and thereby I lodged the complaint. I hereby withdraw my complaint. I am happy now. Sorry for the inconvenience caused to you. Yours faithfully, GK Pillai Consumer No.20300 of Commander Gas Agencies, KK Road Kottayam. 17 digit No.[protected]

Kottayam, Dated : 18/12/2014 Sub: Non receipt of subsidy amount on account of cooking gas. For your information : My aadhar No. is[protected], PAN No. is ABDPP1649J and Savings Bank A/c No. is [protected] with SBI KK Road Kottayam. (already mapped). Ref: Indane Gas Consumer No.20300 with Commander Gas Agencies, KK Road, Kottayam. 17 Digit DBTL No.[protected] Gas Agency : Commander Gas Agencies, KK Road, Kottayam, Kerala. Dear Sir, On my regd mobile No.[protected] I have received the following message on 11/12/2014:- “Dear Indane customer, Your cyl is delivered against Cash memo no.[protected]. Your 17 digit LPG ID is [protected]. Quote this no. for DBTL.” Sir, in your above message, 17 digit LPG ID nos. you have mentioned only 16 digit. Digit 3 in the starting is missing. In other words my correct 17 digit LPG ID is [protected] 8. I have received cylinder on 10/12/2014 and till today I have not received subsidy amount. Perhaps it is due to the mistake in 17 digit LPG ID done by your office. Will you kindly look into it and expedite the subsidy amount to me as early as possible. My aadhar no. has already been mapped, and earlier times also I had received the subsidy amount in time i.e.within 2 days of the delivery of cylinders. Thanking you, Yours faithfully, G.K. Pillai Nandanam House, Near Puthukulangara Temple, P.O. Kumaranalloor, Kottayam, Kerala, Pin 686016 Mobile No. [protected] Email: [protected]@gmail.com

N.Radhakrishna Murthy, 310, Agna Indraprasta, #33.Shamanna Lane, Church St, Murugeshpalya, Bangalore-560017 Indane LPG Consumer NO:612176, LPG ID: [protected] (only 16 digits) LPG Distributer: Ananth Gas Agencies, , Indane Gas Road, near HAL Hospital, Bangalore-560017 Iam NON AADHAR Card Holder. I submitted Form 3 to my SBI, ISRO, Vimanapura, Bangalore-17. They said that 16 digits LPG ID given by LPG Agency is not accepted by the System. Shall I request you to allot 17 digits LPG ID through my Distributer to credit LPG subsidy. Regards. [protected]@yahoo.co.in Ph:[protected]

I am LPG consumer of Indane thro' Indra Indane Service and my consumer number is PY09384. Whenever I placed orders for Indane for my domestic use, the agency used to collect an extra amount of Rs.50-00 from me as delivery charges. When I enquired other customers, they also confirmed that they are also giving this amount as service/delivery charges. For example, I purchased one Indane LPG on 16/12/2014 vide Bill No.[protected] with my payment of Rs.820-00 whereas in the sale bill, only Rs.770-00 was endorsed. Please take necessary steps for motivating the agency to collect the exact bill amount hereafter not only from me but also from other Customers. Regards, T.Sivasubramanian 21, Subramaniar street, Thillai Nagar Villianur 605 110 Puducherry State. Mobile No.[protected]

I am A.sathyan, Consumer No.184802 of Mini gas agencies, Kundara. I have booked order for refill cylinder on 15.11.2014 through IVRS system. To enquire about the delivery of the cylinder, the agency is keeping the phone in always engaged mode, otherwise please check up. Please do necessary action or warn the agency, as I am in need of refil cylinder urgently.

I reported to the Agency-Zirakpur Indane, defence colony, behind Lucky Dhaba, Zirakpur Patiala Road, Zirakpur, SSA Nagar, that around3 times fake bookings have been done on my Consumer No. Thereafter a mobile no was given to report in future. Next time a fake booking was done I reported and it was cancelled. However, Today, again it happened that not only a fake booking was done. Fo which I received sms of booking at 8.30 am. Then at 9.11 am I received sms of cash memo being generated. I immediately called the agency and reported. Inspite of it/complaint I received a sms of cylinder being delivered against cash. Whereas, I have neither booked nor received the gas cylinder. As I'm a lawyer, I can immediately make out from the modus operandi that this is a clear case of fraud being played on the consumer by fake bookings. I have sent a email to the agency from the iocl website. Please take notice that if strict action against the agency is nit taken and my quota returned to me I'll be moving the Consumer Forum/Court taking civil & criminal redressal. Naveender p. K. Singh Copy of sms: 8.38 am Booking for consumer no. 17098 is registered with ref no.[protected]If you have Aadhaar no.pl link with your distributor and bank to become CTC customer. 9.11am Cash memo [protected] generated for booking no. [protected], shall be delivered shortly.You can handover your AADHAR card Xerox along with Form-2 to Delivery boy 9.54 am Dear Indane customer, your cyl is delivered against cash memo no. [protected]. Your 17 digit LPG ID is [protected]. Quote this no for DBTL.

Sir, we have been using indane gas service for the past 20 years in my grandfathers name . He died on may 2nd of 2000 ! since then we have been using the same connection (consumer no:7636) (indane consumer id:[protected] without changing his name. Last week on 10th DEC we got a information that we should furnish aadhaar info and bank account details to our gas agency.My father went to the agency requested for two things 1. Name transfer on grandfathers connection 2. Else, we will surrender the old one and will get a new indane connection But the owner of that particular agency (KANGEYAN AGENCIES-VELLORE) stated that he wont update the new consumer name also he is not ready to get the surrender request right now since it is our mistake that we have not changed the consumer name on all these years. He also said that we have to walk his office for around Next 3 months to consider our surrender request will take more time to get a new one till then we should suffer without any LPG's. But they have attested our civil supply card with kangeyan stamp for my grandfathers connection which don't have his name at all. I request the concerned authority to take necessary steps for surrendering the connection and to get the new ones. also to notice usage of abusive words towards a consumer. I APOLOGIZE ON BEHALF OF MY FATHER FOR NOT CHANGING MY GRANDFATHER'S NAME ON ALL THESE DAYS. SINCE HE IS UNEDUCATED HE DON'T KNOW ALL THIS PROCEDURE WHICH HAS TO BE DONE. WITH THIS I HAVE ENCLOSED ALL THE PROOFS: 1.RATION CARD 2.RATION CARD INNER SCAN PART WHICH HAS DEALER STAMP 3.GAS CONNECTION PASSBOOK 4.ATTESTED DOCUMENT OF TALUK OFFICE THAT MY FATHER HOLDS THE CIVIL SUPPLY CARD 5.LEGAL HEIR CERTIFICATE

Dear Sir/Madam Greetings! The customer care executive i spoke with was "responsibly rude". He had valid statements like, I am not responsible, You contact your distributor, this is a complaint forum, etc., He never cared to give a solution to my problem. I request a reply from the authorities on this behaviour and my unresolved issue. Case: I had filled the DBTL Form 4 [i do not have an Aadhar card] and tried submitting to my Distributor, where it was rejected saying that you have to get an acknowledgement from the bank where I hold an account with. However, "www.MyLPG.in" says that I had to follow either of the methods to complete my DBTL joining. I had given a call from +[protected] at 11:52 AM.

Sir, We reside at Mappilainayakanpatti, Thanjavur. Aravind gas agencies are the distributors of Indane LPG cylinders for our area. There is always a problem in refilling cylinders and they say its due to the reason that we are in rural area & the cylinder vans come twice a month. Recently we booked a cylinder refill on Nov 16th. They said we will get cylinders on Dec 7th. But they came on Dec 9th and we were not at home that time . We called the vendor and he said they’ll come again in 1h. But after sometime we received a SMS that it was cancelled. So, we booked again on Dec 10th. They said to come us and collect from their office next day. “Is it safe to carry a cylinder in our own two wheeler ?” (Its nearly 6-7km distance) Daily we are calling but they ask us to come next next days. Still we didn’t get the cylinder!! Do the necessary actions.. We are really so frustrated of the service. Consumer Number :12685 Name : Mathialagan

I have visited baranagar gas service to submit the required documents of dbtl, but they have denied to accept the xerox copy of bank pass book front page, they have forced to carry cancelled cheque instead of pass book which has harassed me & waisted my time & leave also.

Dear Sir, I applied for a LPG gas connection on dated 05-Nov-2014 in Bhiwadi, Alwar, Rajasthan. Indane distributor is NCR Indane.But till date I can not receive my connection or any other document. Thanks & Regards, Shailendra Pandey Mobile No. : +91-[protected]

CHINTAMANI - TCCWS LIMITED - PUTHR BRANCH TRICY, INDIA . HI SIR, WE HAVE BOOKED THE REFIL GAS BEFORE 20 days . OUR BOOKING NUMBER IS 215125 UNDER THE NAME R. MERCY ANGELA. WE GOT A CONFIRMATION IN THE CELL THAT OUR BILL NUMBER WILL BE [protected]. AND THE REFIL GAS WILL BE DELIVERED VERY SHORLTY WITHIN A WEEK AFTER 20/12/2014. BUT THE DELIVERY BOY NAMED SIVAKUMAR HAVE GIVEN REFIL GAS ON 16/12/2014 AND HAS GIVEN A BILL WITH THE FOLLOWING DETAILS CUSTOMER NAME - S.JYOTHI RATHINAM. 13 SOUTH KANDI ST, BHEEMANAGAR, TRICHY BILL NO [protected] . WE STRICTLY TOLD THE GUY THAT THE BIL BELONGS TO SOMEONE AND THAT GUY TOLD TO KEEP THAT WRONG BILL WITH US AND WOULD SOON GIVE A BILL OWNING WITH OUR NAME( R. MERCY ANGELA) AND WITH OUR BILL NO .[protected]... WE HAVE NOT RECEIVED OUR BILL WITH 0UR NAME AND ADDRESS SUPPOSE IF THE THERE WAS A PROBLEM WITH THE REFIL GAS RECEIVED, PLEASE LET US KNOW WHO WILL BE RESPONIBLE TO TAKE UP THIS ISSUE . WE CUSTOMERS WILL BE HELPLESS . Though the automation has been Done by INDANE company, with all tracking facility, the delivery boys does not realise their fault in producing wrong bills to the customer, and do not owe their mistakes. we would request to give the bill pertaining to us under the name R.MERCY ANGELA, WITH ADDRESS 58 REDDY ST, BHEEMANAGAR TRICHY. FOR BILL NO [protected] . IT IS BETTER TO WARN THE DELIVERY BOYS RATHER AND CREATING MAJOR ISSUES ON CUSTOMER PERSPECTIVE. DELIVERY BOY NUMBER -[protected] and warn the concerned delivery person regarding their MISTAKES