Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir, I am Mrityunjay Mandal from Agarpara, Sukanta Pally, Kolkata - 700109, my consumer no. 15617 my distributor name is M/S. Sharmila Indane Service, 24/1, B.T. Road, Agarpara, Kolkata - 700109. To day I have request to my distributor's to change my booking phone number from [protected] to[protected] so that I can booking smoothly as the [protected] number is surrender. I requested by letter but concern staff of Sharmila Indane Service told me that its about one or two month to change the said number also he ignore to give me receipt of this letter. although I have submitted the letter to him for change. Sir, I request to you please look into the matter and I can booking my gas as soon as possible. Thanking you, Yours faithfully, MRITYUNJAY MANDAL Mob No.[protected] e.mail : mrityunjay.[protected]@sbi.co.in

TO THE CUSTOMERCARE, INDANE GAS SUB:CORRECTION FOR SPELLING MISTAKE IN MY NAME BY DISTRIBUTOR. DEAR SIR, I SRI B.CHANDRA SHEKHAR REDDY, RESIDING AT 3/3 KRITTIBAS ROAD (SOUTH)B-ZONE DURGAPUR-5, BARDHAMAN WEST BENGAL, BEARING A LPG CONNECTION FROM KITCHEN MATE INDANE GAS DISTRIBUTOR, DURGAPUR, DIST. BARDHAMAN WESTBENGAL. UNFORTUNATELY AT THE TIME OF COMPUTERISATION BY DISTRIBUTOR, SPELLING MISTAKE IN MY NAME TYPED.SO MANY TIMES I HAVE COMPLAINT TO MY DISTRIBUTOR TO CORRECTION MY NAME SPELLING, BUT THEY NOT DONE TILLNOW. SO I REQUEST YOU TO KINDLY CORRECTION MY NAME SPELLING. MY DETAILS ARE GIVEN. MY CORRECT NAME : B CHANDRA SHEKHAR REDDY MY SPELLING MISTAKE NAME: B CHANDRA SEHHAR REDDY LPG CONSUMER NO 25634. LPG ID :3 [protected] DISTRIBUTOR NAME ; KITCHEN MATE DIRGAPUR-713205 DIST. BARDHAMAN WEST BENGAL WITH KIND REGARDS, B CHANDRA SHEKHAR REDDY MOBILE NO: [protected]

Sir, I'm R.SATHEESH KUMAR, from tiruchengode, Namakkal (dt), Tamilnadu. Conusumer No: [protected][protected] Distributor Name: T.A.P.C.M.S. GAS SERVICE, 9, Katchery Street, Velur Raod Tiruchengode -637211. Distributor collecting the amount for door delivery. But they won't come forward to deliver it properly to our home. They are bring it to one place and call us to take from that particular place. To take this cylinder we should travel 3 KM from our place. All the peoples having connection in this distributor facing the same problem in our area. If we ask about this to distributor, they are insisted us to change the distributor. We are expecting proper solution from your end for this problem. thanking u

श्रीमान मेरा नाम सुन्‍दर लाल पाल है एवं स्‍वरूप गेस एजेन्‍सी छतरपुर म;प्र; की पुस्तिका में भी मेरा नाम सुन्‍दर लाल पाल अंकित है, किन्‍तु श्रीमान स्‍वरूप गैस एजेन्‍सी छतरपुर म;प्र; के कम्‍प्‍यूटर के डाटा बेस में मेरा नाम सुन्‍दर लाल पाठक अंकित है जो कि पाठक शब्‍द पूणत गलत है अत- श्रीमान से विनम्र निवेदन है कि मेरा नाम सुन्‍दर लाल पाल गैस एजेन्‍सी के कम्‍प्‍यूटर डाटा बेस में कराने की क़पा करें उपभोक्‍ता नम्‍बर 14760 आई;डी; नम्‍बर [protected] सुन्‍दर लाल पाल (मो;नम्‍बर [protected]) पुत्र श्री काशीप्रसाद पाल विक्‍कीबार के पीछे आकाशवाणी के पास एल;आई; सी; के सामने, छतरपुर म;प्र; 471001

Dear Sir/Madam, I S.R.Moorthy, Consumer No:CX4177149, Customer No:70988560 having domestic Indane LPG connection from your dealer"OM VION INDANE at Kamothe-410209, Navi-Mumbai, Maharashtra.I booked for a refill on 05/11/2014 and my booking No:201192.Till now i am not getting my refill.Always they kept down the telephone receiver down.In person i visited the dealer's office on 15-11-14 and requested for my refill and i was informed that they will deliver the refill on Monday17-11-14.After that one more had gone 24-11-14.To day on Wednesday26-11-14 i am writing this to you to seek remedy from your end on priority basis. Thanking you, yours Truly, S R Moorthy Mob:[protected]

I am sushila singh consumer no 1457 at GNS Service Shantinaagr hyderabd, i booked my cylinder vide on 19/11/2014 vide ref no 693256.I got the cylinder on 22/11/2014. Till today my subsidy amount is not credited to my account wheras i was told that first i have to pay Rs 970/- and after that the subsidy amount will be automatically credited to my account. But to my surprise, on 24th NOV I got the message on my registered mobile that my refill booking ref no 693256 stands cancelled, book again or contct distributor. Distributor is still saying that amount will be credited to my linked account.Previously also i used to get this subsidy amount through my attached account. Please tell me when this subsidy amount will be credited and how they have shown cancellation of my delivered cylinder.Hoping for credi of subsidy amount Thanks Sushila singh cons no 1457 mobile [protected]

Please refer to the LPG booking No 258303 on Oct 17, 2014 for consumer no 8294.
After one month, on 17th Nov 2014, we received a message stating that the booking is cancelled.
Same day another message was received stating that, against the refill booking No [protected], cash memo No [protected] is generated & the cylinder shall be delivered shortly. On Wednesday 19 Nov 2014, the message states that again the booking is cancelled & re booked with the same booking No. Till date after a lapse of 40 days, we have not received the cylinder.On enquiry with, Mohan gas Agency, chathannoor, Kollam, they said the status of delivery is indefinite. Please look into the matter to ensure prompt & speedy delivery at the earliest.
Thanking you
Con No 8294

Dear Sir, We have indane connection and dealer and his auto wala cheat people. Mainly, auto wala take 20-50 Rs extra per connection delivery... My Phone # is [protected]. Will provide details .. Dealer Name is Jyothi Enterprise, Agapura, Hyderabad.

sir i am ashish kumar gupta. Today i take new connection from govind gas service, alwar rajasthan and company also provide gas stove, lighter.trolly and aprin along with cylinder. i told in office i have already a lpg gas stove with ISI mark but these people are not ready to listen any thing else Due to urgency i take connection but please give the solution for stove really i have no need of it. Please take it revert back. Consumer no. [protected] ex14472298 SV NO.. [protected]. GAS agency address my number - [protected] Govind gas service station road Alwar 301001

Sir, I am consumer of Pragati Enterprises Akola{maharastra}, my consumer id is 11572, The persons whom are appointed for home delivery, asking extra money, If consumer denied they begin to quarrel and asking cylinder back.in my gas diary extra payment also mentioned with signature of delivery person.I hope the responsible authority will take action else I forced to go to consumer court.thank u Irfan Durrani vision camera care, Akola cell-[protected]

respected sir, I have to complain against haryana gas agency situated in sirsa district. i have not refill my gas cyclinder since 26 feb 2014 because i have very small family, we both me and my wife lies in senior citizen category.they first blocked my connection and asked to come tomorrow. Next day asked for my id card and to write a application to managing director haryana gas agency sirsa.and again asked to come tommorrow. Then again next day the asked me to fill up a form for queries. Their behaviour for a senior citizen is not good. They should not make me come again and again, i suffered a lot of mentally harrassment. They should maintain their policy for senior citizen, not call to call them again and again. Thanking You, Sh Dhan Raj Sharma Housing Board Sirsa, Haryana. Consumer No: S-10774. [protected]

My name is MEERA MATHUR, my consumer no.is 47848. I didn't book cylinder, but on. 17.11.14 at 11.05 I received 1st text from Indian Oil that booking booking for consumer no.47848 is registered and booking ref.no. Is [protected]. I tried to call [protected] to lodge my complaint, but no one picked up. Again on 17.11.14 at 12.42 I received text saying -- Your refill booking [protected] cash memo [protected] generated cylinder shall be delivered...

I am having compliant for Indane Gas. My name is stalin joseph and Indane gas consumer no. is : 77335 and the distributor name is SRI Kalarani Gas Agencies, Chennai. I have submitted my document to reactivate my account before 15 days. When i submitted the documents in person, they said they will do it 2 days but they didn't activate as promised. Whenever i call they would say, will activate now.. Will activate now...same answer for 15 days. Finally my consumer number is activate last friday (21-Nov-2014). I book cylinder through IVRS and got the booking reference number as : 389515. And i got message today[protected] saying that "Your refill booking 389515 stands cancelled". I called the distributer and again asked they said account is deactivate with no reason. And they said, they will activate again today[protected]. when i called them to confirm this, they said it was activated. But I called IOC customer care and asked the for same whether my account is activated or not. IOC said, It was not activated Yet. So simply the distributer is playing with me and lying like anything. What is there for them to say truth or action condition of my account. I have waited for long time..they are giving always false message. Kindly do the needful and resolve my issue.

LPG DOMESTIC CYLINDER BOOKED ON 06.11.14(BOOKING NO 284452); CASH MEMO NO [protected] GENERATED ON 19.11.14 AFTER REPEATED VISIT AT AGENCY; NO DELIVERY TILL 22.11.14; COMPLAIN NO 1653961 REGISTERED ON 22.11.14; CONSEQUENCE OF COMPLAIN... BOOKING HAS BEEN CANCELLED ON 23.11.14 AFTER 17 DAYS OF BOOKING (ALL THREE MESSAGES SAVED IN MOBILE). NO GAS AT HOME TO COOK FOOD. PLEASE TREAT IT MOST URGENT (CONSUMER NO CX[protected] LPG ID 3 [protected]

Hello Sir/Madam, please find my details Below, Name - Sathish. Address: No 24, Vaigai Street, Balaji Nagar, Irumbuliyut, East Tambaram Cgennai - 600059. Ph- [protected]. Indane Gas Agency Dealer Address: Saravanaa Gas Agency, 25/19, Gandhi Road, Kamaraj Nagar, Chennai - 600063. My Customer Number is CX265135. Yesterday 23rd of Nov 2014, the delivery person from the above gas agency delivered the Gas Cylinder as per our booking at 01.45 PM. Since it was Sunday me and my wife were there at home and i thank god that he delivered it on Sunday. After 15 minutes from the time i received the cylinder, i sensed the GAS smell and confirmed that the delivered cylinder was leaking. I immediately moved the leaking cylinder to the veranda and tried contacting the Gas agency number ([protected] & [protected]) several times but no response. Finally managed to get the delivery persons mobile number from neighbours as he is the only person allotted to our area. I informed him that the cylinder which he delivered was leaking and requested him to come and check urgently, but his response on the call was, how come the new cylinder will leak? I was literally tensed and requested him to come and check before he speaks without knowing anything. He said he will come in 10 Min and finally reached after 30 Min which is completely annoying and unacceptable. He came and checked the cylinder and disagreed that the cylinder was leaking, which made us tensed a lot. When me and my wife are able to smell the gas, i was surprised how he is not able to find the smell. Finally we poured the water on the rim of the cylinder and proved that it was leaking. Then he agreed and said that he will change the cylinder. This is happening for the second time and this agency are very lethargic in their customers safety. I questioned about the safety to the delivery boy and he replies that these leakages will not harm you. This is not the way they are supposed to answer and they should be aware of the consequences of the leakage cylinders. If this person would have delivered the cylinder on a week day then the neighbours would received the cylinder on our behalf and they would have kept it inside house and i am not sure what would have happened in the evening when we would have come back. Today morning i went to the Gas Agency directly and reported this issue, but it does not seem that they have taken this seriously. Hence i kindly request you to consider this complaint seriously and request you to take necessary steps for our safety as this is repeating for the 2nd time. Additionally the bill they provided for the Cylinder is for an amount of 406.50 Rs, but the amount which was received is 440 Rs.When asked they stated that it is for the transportation and service charge but bill was not provided. They also don't carry a weighing scale at the time of delivery. Also please insist them to attend the calls on sunday's if they deliver the GAS Cylinder. I appreciate your intervention on this and provide a safe environment. Thank You, Sathish.M

My Consumer no 25169 and my Distributor: Konnagar Gas Service (140428) I transferred my Gas connection from Gangtok(Sikkim) to Konnagar(West Bengal) during October 2012. In Termination voucher issued from Gangtok, my name has been written as S PAL (All my old documents related to Indane LPG are in full name: SUBHASISH PAUL). I surrendered my connection in Gangtok on 04-Sep-2012 and my TV has been given to me on[protected] i.e after 1 month. So i could not collect it personally and it was not checked. So, my Subscription voucher is also in the name of S PAL, though KYC submitted. So, please help in getting my surname corrected to PAUL. I am not been able to deposit Form 3 and form 4 related to LPG subsidy transfer due to different surname. Subhasish Paul, [protected]

Cyl. booking No. 689201 dated 15.10.2014 Consumer no. 25361, Consumer Name: Surajit Sengupta, Address: B 176, B E College, PO Botanic Garden, Howrah 711103 Distributor Name: Aroop Enterprise, 138, G T Road, Howrah - 2, , Code: Illegible in consumer card On 16.11.14, It was informed through sms that : Voucher generated and Cash memo no. [protected]. By status check information on 23.11.14 :CYLINDER DELIVERED on 21.11.14 But ACTUALLY we have NOT RECEIVED the cylinder even on 23.11.14 and we are able to BOOK A NEW CYLINDER. In this situation, We feel that some illegal incidence is happening regarding distribution of cylinder. We tried to contact distributor but failed due to some problem in their telephone. Please note that, our home is not locked for last four days. Please arrange to deliver the said cylinder and take action so that no such problem occurs again.

we have booked refill they are not delivering properly... we are staying in a rent house on a same house number two houses are there they are going to other house and talking very rudely and arguing with us and irritating us.. if they don't know address they might have call us... it had happened two times but still we did not receive any refill... please help us(venkatasai gas agency at madhapur)

Gas Agency : Guhan Gas Agency Consumer number : 1889 Reference Number : 458078 Booked on : 17th october Due to delay we went to the agency to take the gas but they are refusing to give the cylinder . They are saying it is against the rule to give a gas cylinder without the assistance of the delivery boy The delivery boy also refuses to give the bill each time we ask for it .

Hi, The gas connection we have belongs to my Father and since he is aging and presently bed ridden, he wanted to transfer his connection in my name also he does not have Aadhar Card. We approached the agency, the took all the forms and application but later after a week said that they cannot transfer the connection with out giving any valid reason. I called up the customer care from there i got to know another option of submitting LPGID to the bank which we will get from the agency. However they said they don't have any such information and hence could not give. Kindly help us in this regard. Our Agency Name : Tilakraj Indane, Chinchwad, Pune.