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Indian Oil Corporation [IOC] Complaints & Reviews

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Updated: Mar 2, 2026

Complaints 13302

Resolved

5159

Unresolved

8143

So far, so good. Indian Oil Corporation [IOC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Oil Corporation [IOC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Paschim Medinipur, West Bengal

I have booked lpg gas on 12th sept, 14 vide my booking no.206181 confirmed by sms on very same date . now after passing 22 days I am still to get the same. Please note this is happening from last 6 months, I do not know it is a fault of Local dealer or organisation. being a indian citizen it is not acceptable to me to have cylinders after one month from the date of booking. Please re think what is the condition of citizen ? Please intervine and arrange delivery of cylinder otherwise we have to close our kithen till the cylinder received might be for next 2-3 months as per delar convenient. Regards, subrata Chatterjee Cell no.[protected] Email <[protected]@yahoo.in>

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Dear Sir, My Consumer Number 89235 with Sheela Gas Agencies, JP Nagar 3rd Phase, Bangalore I am residing in the first floor of the building 85/59, East End B Main Road, Jayanagar 9th Block. A tenant is residing in the ground floor of the same bulding. M/s.Sheela Agencies advised me to submit ID and Address proof with a photograph and I have firnished the documents to my distributor. I was told that a person would inspect my house to confirm the same. One of your official visited my house on Thursday the 2nd October at 2.30 PM and demanded Rs.75/- for confirming the address. An inspection of the gas connection was carried out by the same person eight months back in December 2013 and he has recorded the next due date of inspection as December 2015. How many times should I pay inspection charges ? Please clarify and confirm. Yours faithfully, R.Prabhakar

Aug 14, 2020

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Oct 10, 2014

Verified Support

Dear Ram,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Oct 14, 2014

Verified Support

Dear Ram,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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Address: Hyderabad, Andhra Pradesh

I need to raise the complaint against Madhav Gas Agencies they are legally distrubuting the cyclinder to unauthorized person or their relative and close friend Last 15 days I am trying to visit their agency and get my refill cylinder but every time they have good excuse of server now working not responding.cylinder isnt available. After booking the cylinder they are giving the coupon or copy for booking the cylinder. I am tiredby their harassment and their negligence they are profiting themselves When asking for the reason their staff start quarreling and abusing, their official make of laugh of it and say if you have power take the cylinder. What the nonsense and havoc are they want to create againt our consumer I there fore urge and request to kindly look into the matter and take extreme action so these reduculious thing doesntt reoccur in future Thanks Your Customer

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A

AK Chitrans

from Vasai-Virar, Maharashtra

Oct 2, 2014

Execellent

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Address: Kannur, Kerala

My consumer no is CX5110997. I am a customer of Gemini gas enterprises( THALASSERY, KERALA-670104). After booking through phone I got confirmation number with reference number 208658. It's been more than 3 weeks i booked still they are not delivering.Called them many times they are only telling lame excuses.The staffs are behaving very arrogant also..Please take an action soon Regards Zareena "Mannath" Chirakkara Thalassery my email id is: angel.[protected]@gmail.com

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Dear sir This is v.narayana swamy aged about 70 years recently i shiffted from vanasthalipuram hyderabad to palakole located in west godavari district which is my native place to lead my rest of life peacefully i was transffered my HP gas connection no:611333 to my daughter in law's name v.annapoorna for their domestic use but i am unable to book my indane gas connection 14791 in palakole due to in active connection i request you to kindly do needful justice to me as i am old aged person. Thanking you, With regards Vaddey narayana swamy Flat no:204, 2nd floor, haritha enclave Surya tejus nagar, palakole West godavari district A.P

Aug 14, 2020

Complaint marked as Resolved

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D

dheem1112

Oct 2, 2014

Dear sir
This is v.narayana swamy aged about 70 years recently i shiffted from vanasthalipuram hyderabad to palakole located in west godavari district which is my native place to lead my rest of life peacefully i was transffered my HP gas connection no:611333 to my daughter in law's name v.annapoorna for their domestic use but i am unable to book my indane gas connection 14791 in palakole due to in active connection i request you to kindly do needful justice to me as i am old aged person.
Thanking you,
With regards
Vaddey narayana swamy
Flat no:204, 2nd floor, haritha enclave
Surya tejus nagar, palakole
West godavari district
A.P

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Address: Hyderabad, Andhra Pradesh

I usually fill up petrol for 200/-. And even after telling loudly Multiple times I want of 200/-, the guys pretending of not listening to it and filled up of 50 Rs first and then he filled it up again for 150/- Rs(Without resetting the meter).I got to know from my friend that they do it like this and in first 50Rs filling no petrol fills up. They first fill for 50RS and then they engage customers by talking some rubbish and then they pretend as if the meter is reset and fill only for 150 rs. So i always experience loss of 50RS, This happened to me multiple times at the Indian oil petrol pump. IndianOil Petrol Pump Address: Near Hotel Swagath Grand, NH9, LB Nagar, Chintalkunta Hyderabad [protected] 500074

Aug 14, 2020

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Address: Udham Singh Nagar, Uttarakhand

I have applied DBC connection on dated 7th nov’13 but yet i have not received my dbc connection.my consumer no.-32379. So please suggest me what i will do. With Regard’s Navneet kumar [protected] Name :navneet kumar Mobile no :[protected] Email address :visit.[protected]@gmail.com

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Address: Jabalpur, Madhya Pradesh

I have booked over online gas booking system on 29 Sep 2014 vide booking No 530853. Massage for generation of cash memo against refill booking vide memo No [protected] generated on 29 Sep 2014. Swadhinta Gas Service delivered the gas cylinder on 30.09.2014. My consumer no. is 17354. Delivery man has misbehaved regarding change of money i. e. asking more money on 30.09.2014 against bill payment. Delivery man said that he will not deliver the gas cyclider if you will not pay more money. Ultimately he has delivered the gas cyclinder with misbehaved. In view of above, it is advised to stop such delivery man for delivery of gas and warned him for future.

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Address: Kolkata, West Bengal

I have booked over online gas booking system on 03 Sep 2014 vide booking No 694224. Massage for generation of cash memo against refill booking vide memo No [protected] generated on 14 Sep 2014. Sonarpur Gas Service does not delivered the gas cylinder till date. However, I went to the gas agency on 27 Sep 2014 for early delivery the same. They replied me that your cylinder will be delivered by 29 Sep 2014. Inspite of repeated request to the delivery man as well as agency they has not been deliver till date. Request look into the matter sympathetically.

Aug 14, 2020

Complaint marked as Resolved

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B

Biaggi

from Taliparamba, Kerala

Oct 1, 2014

Indane - Non delivery of domestic gas cylinder

I have booked over online gas booking system on 20 Aug 2014 with consumer No. 16425 vide booking No 216536. Message for generation of cash memo against refill booking vide memo No.[protected] generated on 01 Sep 2014. Flames, Kollengode, Palakkad, Kerala, India does not delivered the gas cylinder till date (01.10.14). I tried infinite number of times to contact the distributor through my mobile and landline and they are not responding to my calls and making the calls busy always. Request look into the matter sympathetically and kindly take necessary action and do the needful from your good office.

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Dear sir, Most respectfully, I want to say that I had booked my gas cylinder on 08/09/2014 .I have all the delivery messages of that gas cylinder but i didn't get it till now .the gas agency name is shanti indane .they are continously lying to me that they are just sending the gas cylinder .threre is a delay in my gas delivery .here i am giving a neccessary detail of gas cylinder. Cash memo number is= ([protected]) gas agency =shanti indane their number is[protected] my phone number is=[protected] my address=plot no'91 goyla khurd najafgarh new delhi 110071 I am continously facing this problem of delay in a delivery of gas cylinder .they never delivered it on a time .so i am requesting you to take a appropriate steps as soon as possible.thankyou. your faithfully B.S Rawat

Aug 14, 2020

Complaint marked as Resolved

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Address: Paschim Medinipur, West Bengal

To The Indane gas customer care cell Dear Sir, Sub:Our Gas Agency is Khirpai Indane Gas Service, Khirpai, West Bengal Ref: My Consumer No.20076 Name of Consumer: Pradip Kumar Kuti Address: Mansuka, Ghatal Paschim Medinipur Nature of Complaint: Delay in Delivery of Gas Refill. Gas booking ref.no.900187, dated:[protected] We want to complain against the above dealer that they are delivering gas after very a long period every...

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CONSUMER NAME : SASEENDRAN NT, CONSUMER NO 5148, AGENCY NAME SHANKAR GAS AGENCIES, CALICUT 673017, GAS BOOKING DATE[protected] BOOKING REF NO 395166 DT 10.08.2014. REFILL OF GAS HAS NOT YET RECEIVED TILL DATE . THE MATTER HAS ALREADY BEEN TAKEN UNDER THE NOTICE OF IOC VIDE THEIR FEED BACK NO 1578512 DATED 23.09.2014 AND THEIR REPLY WAS "REGRET THE DELAY IN SUPPLY WE WILL INSTRUCT THE AGENCY TO SUPPLY"

Aug 14, 2020

Complaint marked as Resolved

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R

ra-arvind

from Delhi, Delhi

Jan 14, 2015

My consumer no. is CX5638365, and the agency is M/s SHEIKH GAS AGENCY. We have booked the refill cylinder on 25th DEC 2014, with Booking reference 2024791. Please note that as on date we have not received the refill. Please make arrangements to deliver the same at the earliest.

Consumer no. CX5638365,
Tel. [protected]
email. [protected]@yahoo.co.in

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Address: West Godavari, Andhra Pradesh

Sirs, I am indane gas consumer since more than30 years with the consumer number 4888. I bringto your kind notice that I booked through i.v.call for a rifill and a cash memo was also prepared and 3 days back I received a message that my cash memo was cancelled. On my enquiry at my at my Eluru Gas distributor, Sri Viswanadha Gas Agencies the delivery boy has stated that he is not aware of my address so that he has endorsed to his employer that address was not traced and the employees of gas agencies has replied and advised me it is better to go for complaint. So in the unavoidable circumstances i have been approaching you through this complaint. If, proper attention was not showed I have no other way except to proceed through court of law for deficiency of service. puli krishnanjaneya consumer number 4888 Sri Viswanadha Gas Agencies Eluru 534001

Aug 14, 2020

Complaint marked as Resolved

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Address: Thrissur, Kerala

Dear Sir I have booked for refill on 07-Sep-2014, today is 30-Sep-2014 till now it is not delivered The details are as follows Agency : Sri Vinayakaa Agencies, kodungallur Refill Booking reference no : 208471 ( Cash memo : [protected] (SMS received on 19-Sep-2014...

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Address: Bangalore, Karnataka

Dear sir, , While refill cylinder delivery time the person asking Rs 40 more from bill if not give he will not go from our house Herewith i am requesting you kindly make one rule for delivery system it should be know every body. And refilling delivery also given very long time after receiving cash memo no really we didn't understand what is the system. In sms showing with short period will be delivery but not sure. T&R srinivasa kadogod i Agency name Vishnu gas kadugodi bangalore

Aug 14, 2020

Complaint marked as Resolved

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Address: Indore, Madhya Pradesh

Dear Sir/ madam, This complaint is with respect to Kaka Shree petrol pump, near Arbindo hospital, Indore. There is unavailability of free air for Vehicles at the pump. I have brought this to the notice of the representatives of the pump a month ago. There has been no action taken on the same. Please look into the matter. Thanks, Rohant Zalani Mob no: [protected] Email: rohant.[protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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Dear Sir I have booked for refill on 13-Sep-2014, today is 29-Sep-2014 till now it is not delivered The details are as follows Agency : Sri Ranga Agencies, Puducherry Refill Booking reference no : 223272 (SMS received on 13-Sep[protected]PM) Cash memo : [protected] (SMS received on 22-Sep-2014 09.50AM)

Sep 29, 2014

Updated by skypondy Agency is Sri Ranga Agencies, PUDUCHERRY

Sep 29, 2014

Updated by skypondy Indane feedback/complaint site is very worst

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S

skypondy

from Chandigarh, Chandigarh

Sep 29, 2014

Dear Sir

I have booked for refill on 13-Sep-2014, today is 29-Sep-2014 till now it is not delivered

The details are as follows

Refill Booking reference no : 223272 (SMS received on 13-Sep[protected]PM)
Cash memo : [protected] (SMS received on 22-Sep-2014 09.50AM)

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Address: Mumbai City, Maharashtra

I bought gas connection from third party who is associated with Indane Gas Agency in Kamothe, Navi Mumbai. The person named Thakur is proprieter of Renuka Home Appliances, Main Road, Nr. Manmohan Sweets, Kamothe, Navi Mumbai from where i bought gas at least 5.5 months back (i got chulha and cylinder only but not passbook and bill). I followed with him continuously for 4.5 months, but don't get the bill and passbook. Now he closed his shop and missing since last 1 month. I contacted Indane Gas Customer Care, but they dont given any solution rather said i should forget the 6000 rs, i paid to that thief Thakur. Please guide me to get my gas passbook and bill and take strong action against such fraudstars. [protected]@gmail.com.

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I have not recently booked for a LPG refill after 14/07/2014, I got an SMS stating that against my reference No.704859, IOCL Booking No. is [protected] generated, . I get a feeling that somebody is misusing my LPG connection and taking a refill. For your information, my last refill was supplied against cash memo NO.[protected] dated.14.07.2014. Kindly look into the matter and avoid misuse in my name & connection. Through net I have checked that : through mobile no [protected] booked my cylinder & used. by latest he is again booked it on date 27/09/2014 but cash memo not generated by now... my Consumer no. is : 41698 Distributor: K-2 International My Contact No. is : [protected] Plz resolve this problem as early as possible before cash memo generated.

Aug 14, 2020

Complaint marked as Resolved

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Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Oct 10, 2014

Verified Support

Dear Birerndra,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Oct 10, 2014

Verified Support

Dear Birendra,

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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Address: Chennai, Tamil Nadu

When I have not recently booked for a LPG refill, I got an SMS stating that against my refill booking No.436507, cash memo [protected] generated, & cylinder shall be delivered shortly. I get a feeling that somebody is misusing my LPG connection and taking a refill. For your information, my last refill was supplied against cash memo NO.[protected] dated.08.08.2014. Kindly look into the matter and avoid misuse in my name.

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