Indian Oil Corporation [IOC] Complaints & Reviews

I have booked a refill cylinder-Booking no.218065 on 20 Aug.2014 with M/s Marymatha Agencies, Ponkunnam, Kottayam Dt., Till today, the cylinder is not delivered.I have sent two complaints in this regard.Docket nos.1544708&709 both dated 31 Aug.2014.But, no action has been taken by Indane gas authorities.I tried to sent emails(address given in the customer care section of Indane).But, all mails bounced.The above agency does not deliver cylinders at home.Customer has to carry the empty cylinder to the main road, collect refill & take it home at his own expense/risk.So, cylinders are not connected to the stove&tested for leaks.The agency charges Rs.480/-per refill.They do not issue bills.I want my cylinders to be delivered at home, connect to the stove&test for leak.I also want a proper bill for each refill cylinder.Now, if Indane is unable to take action to deliver my refill cylinder even after 40 days, I will be forced to approach higher authorities in New Delhi.I made a telephonic complaint to your Kochi office last week, but nothing happened.

Dear Sir, This is in regard of my experience with a petrol pump at COCO-JRO Plot No-41Udhyog Vihar Greater Noida, its Indian Oil Petrol Pump. My complain is as below in detail, I approached this pump at 07:15PM dated on 27/09/2014 and asked for Petrol of Rs. 150 and says please give me a computer copy but he is not taking my request and given to petrol another person. I asked for slip than he says (AB COMPUTER KI SLIP NAHI MILEGI MANUAL SLIP HI MILEGI), After than asked for manager he called one another person and says he is Shifting Head. I told that MR... but he is not accept any fault from his side and also says (MAI THAKUR HU MUJHE AISA VAISA HI MAT SAMAJHNA JAHA TUM RAHTE HO VAHA MERA BHI GHAR HAI) Note : Cheating with me at Same Petrol Pump of 3rd time. Manual Slip attached with this mail Kindly consider our complain on a serious note as we have seen other vehicle owners also at the pump arguing on the same issue at the pump. We are looking for some corrective action from your end. Thanks & Regards, Amit Kumar Mob [protected]

Indane Team i have ordered the Lpg Gas cylinder on 16 August 2014 with Order no [protected] and i have just connected the Cylinder on 28 September 2014 and the gas is leaking from its point and it is very risky to use cylinder and even harmful as gas is flowing very fast in continued manner. so please send your executive to check this and change this cylinder asap . Gas agency - Payal gas Agency /[protected] Consumer No- 22237 Name - Rajnish Rai Contact No - [protected]

Sir i would like to inform you that i am having one gas connection Vide consumer No.294120 in the name of brajesh kumar barnwal at giridih in jharkhand state and distributor name is jain gas agency.As for booking cylinder i telephoned in [protected] and after that booking refrrnce No.209010 came as a message in my mobile no. [protected].so i send one person with this reference no. and pass book for bringing one cylinder but here in jain gas people told him to bring mobile to see the message then only they will provide cylinder.so sir as a banker i am not able to find time to bring cylinder. When i have already shown him the booking refernce no which has been booked in consumer no.294120 than what is the need to see the mobile this i could not understand. So i request you please look into the matter and provide better solution so that we will not face this type of problem in future. With regards Brajesh KumarBarnwal and my mail is [protected]@gmail.com mobile no.[protected]

Dear sir, My consumer number is 18652 I book for my refilling of cylinder on 18/09/2014 on [protected]. My booking referance number is 208783, but yet I not receved cylinder. When I ask to our distributor (Rourkela kitchen aids) he said that I dont know abou your refill boking . so kindly request you to please reply as soon as possible. Thanks & Regard Bhim Choudhary

Dear Sir your Indian oil dealer near jodhpur cross road, opp kaameshameshwar school I think corporate indian oil, your staff misbehave while filliup petrol, he not adjust meter and when I said he told don't teach me and fill up petrol other side while I already in que and how can he misbehave with me and responsible person also not there so to whom I complain and this is not a good relationship with customer and after this incidence I will not want to fill up petrol at this station and you have to maintain your reputation and solve this. My name is manthan nanavati and mobile no [protected]

Dear sir. I am Milind from Attiguppe Vijaynagar Bangalore-40 I am gas booked at 10/09/2014, still not came cylinder but delivered massage came on 20/09/2014 still not came cylinder, Costumer number - 81397, Mobile - [protected] Agency - Devaganga Associates, Ph[protected]/74/75

Dear Sir/Madam In reference to my complain no - 1571260 & 1583569, I have received a gas (Indane, Consumer No - 08116, Distributor Name - Dum Dum Gas Supply Agency, Dum Dum, Kolkata, W.B.) in the month of 20th Aug-2014 and I registered a complain against this Gas Cylinder last week. But unfortunately I did not received response from IOC or their authorised distributor i.e. - Dum Dum Gas Supply Agency, Dum Dum Road (Registered - Ph no[protected]. On 20th Aug 2014 my parents received gas from the distributor people and they deny to weight the gas before supply my parents has told the Gas supply person that the weight is not all right but the Gas person argue with my aged parents and supply the low weight gas. I have used only 8days and I have taken next Gas whereas one Cylinder takes one month. As this is festival month and I have pay full Cylinder amount so please replace my GAS in this festival month so that my family can enjoy this festival. Looking forward for your kind response. Prodyat Kumar Das Ph - [protected]

Dear Sir, I am Manindranath Das, resident of Singur, Hooghly, WB. My Consumer Number: 11433, I belong to Indane Distributor: Singur Gas Service, Singur. I bokked for refill on 26.08.14 and refill booking reference is- 374682. My cash memo generated on 28.08.14 and reference no is: [protected]. But till date( i.e. on 27.09.14) no cylinder has been delivered to me. Today As I went to the distributor office, they said that no refill booking has been made from my end. They book a refilling today. If I did not book for a refilling then how the confirmation SMS from Indane came to my mobile with refill booking reference number on 26.08.14? Why cash memo generated on 28.08.14 with reference [protected]? More over, They did the same thing previous month also. In the previous month my cash memo was cancelled after generation. I had to book feshly. Why the same thing happening every month? It is nothing but harashment to a consumer. The booking and delivery process is not going in a fair manner. This type of incident is not expected from Indane. Hope recurrence of such incident will not happen in future. Thanking you. With regards Manindranath Das Con No. 11433 Singur, Hooghly. West Bengal

Sir, We have received the Gas cylinder on 08th Aug'14. When we opened the cap of the cylinder it is found leaking . we have contacted the agency and told this matter. several times we had contacted the agency but still date they have not replaced the cylinder. It is a very serious matter but they are not at all taking care of these type of serious issues. The person who is delivering the gas cylinder is also taking additional charges of rs30 to rs40 on each cylinder. My consumer no is 10400. Name:Suseelamma. Agency name:Gurukripa agency, Alappuzha. I am writing this compliant on behalf of My Mother. Regards, Saratchandran.A

Sir, I hava domestic connection of Indane gas. My customer no. is 14829 . My dealer name is Ad-hoc Guhan Gas Service (Hi-tech Gas Service) Near Thonnal Bhagavathi Temple, Kaniyapuram, Trivandrum, my booking number is 422114 on 01/08/2014. But they did not supply the gas cylinder till date 27.09.2014...

SIR
y name is ajish zacharias my consumer number is 12320597. My gas agency name vasant enterprise bangalore. i have booked refill cylinder on 16-September 2014.Refill booking number 623228 . They said they delivered gas cylinder on[protected].they didn't delivered. i called them and complaint, then i assured on[protected].But they didn't deliverd they tell it will happen on oct 1. what shoul i doin order to get gas cylinder.

thanking you advance
ajish zacharias
ph : [protected]

It has been observed that since previous four services there is continuous leakage in cylinders delivered by Johar Gas company BHOPAL.On complaint they send person and he change the washer .Yesterday on changing cylinder at night there was huge leakage and we have to disconnect it on complaining assurance of attending it in 2 hours was given but no one came.Again complaint was made early morning no response was there till now. Please look into the matter and guide me for avoiding future inconvenience.Kindly take an action for slow service. My consumer No.is JG 7028

I booked Cylinder on 6th September 2014, but still I haven't received the Gas Cylinder. The status of the delivery order mentioned that Gas booked till 13th of September has been delivered. We do visited the nearby outlet on 21st September for enquiry, we were promised to get the Cylinder by next day but still we haven't received the Cylinder. We even made several phone calls to get the cylinder status but we receive falls promises and still the Cylinder is not yet delivered. It's so frustrating to follow up for the Gas Cylinder everyday. It's not a play to hold the Cylinder for such a long time without and proper response. Consumer No: 17774 Gas booked ID :335294 Cash Memo: [protected]

My Indane customer reference number is cx11989184, I book my refill on 14th Sep 2014, I got a estimated date of delivery as 28th Sep 2014 . Today on 27th I got a message stating that my booking is cancelled with no reason . There is no way I could contact my provider ( Sri Vishnu indane gas agency, Whitefield ) . I tried dialing the toll free number of Indane to file a complain and guess what the number is out of service . Are you serious . This is insane . There is no way customer can provide feedback . I am definitely going to switch my provider to something else and I think this need to considered seriously . Govt should do an audit of the process . Kindly help . I need to know why my booking was cancelled . Is Indane not having enough cylinder for customer . If no then why are they taking additional booking request . I pay 30% of my salary as Tax and if this is the service I receive then I am truly shame full.

Sir, I am a home consumer of Indane gas. My customer no. is 12103 and card number is 475470. My dealer name is NETAJI Gas Agency, Nedumangad, Trivandrum. I have booked gas by telephone on 15/07/2014. On enquiry they are saying that the gas cylinder will be delivered tomorrow. But they did not supply the gas cylinder till date 26.09.2014...

Dear Sir, I am a retired Defence Personnel. My consumer no is [protected](9697). I have my transfer voucher, which i took to Aladin Agency, Andul Road. Howrah-9 for connection. The manager over there denied me the transfer saying that he is in minus stock and behaved very rudely. He said he will only give me connection after Lakshmi Puja and not before that. However i am in urgent requirement of gas connection as my parents are moving out to a new location and taking the present gas connection with them. the behaviour of that gentleman was very bad and unacceptable. if this is the behaviour metted to a defence personnel then this is a very sorry state of affair and i am imagining the problem that a common man faces due to such kind of person in power. It is requested that appropriate action may please be initiated against the manager of the above said agency and the needful may please be done to help me get the gas connection as early as possible. Even the angle of Minus stock may please be investigated with an intimation to me.He refused to give anything in writing and said you go wherever you want. Regards Brijesh Kumar Rai [protected]

Ramesh Charan (Mobile No.[protected]) Consumer No.-15252 Add-PR124, Govt.Quarter Jodhpur Road Pali [protected][protected][protected][protected] Sir, I Book Gas Cylinder For Reffile Date[protected] By Reference No.-900022 After Booking Cash memo Generted Date[protected] Cashmemo Generted no.[protected] After Three Days Cash Memo Canceled Due To Door Close (Jabki Meri Wife And My Son Ghar Par Hi The ) Ye Mere Sath Dusri Bar Hua .Agar Yadi Wo Ghar Par Ate He to Proof Pes Kare, Ye Agency Wale Manmani Karte He, Jab Cash Memo Canceled Kiya Jata He to Iski Suchna Mere Email Per Nahi Di Jati Pl. Look It Matter

MY CONSUMER NO IS 90561 AT GRUHALAKSHMI AGENCIES SHAPURNAGAR HYDERABAD 500055 I BOOKED CYLINDER ON 12092014 BOOKING NO.244343 DT 12092014. MESSAGFE RECEIVED TO MY MOBILE [protected]. ANOTHER MESSAGE AD CASHMEMO [protected] WAS ISSUED.MESSAge dt 16.9.2014. BUT TILL 26.09.2014 TILL DATE CYLINDER IS NOT DELIVERED. WHEM ENQUIRED TOLL FREE NO [protected] IS GIVEN. BUT THIS NUMBER IS NOT WORKING.

DEAR Sir, Myself Tapan kumar swain consumer number -CX9156142([protected]) I am book gas on 18/09/14 booking no-210689 and cash memo no-[protected] generate on 22/09/14 but sri vinayaka gas agency was not delivery and not taking the telephone and taking extra money than which meson in bill if we take the gas from go down on our own risk please take action on agency